LOF-Xpress Oil Change

This is the from the same person as the below review. Please see our response on the below review.

Xander, As we have now communicated with you over and over again, we have fully explained and proven via ACTUAL VIDEO TAPES that ALL of the oil change service we performed on your vehicle (including all of our parts and labor) was done CORRECTLY and in 100% compliance w/ your vehicle’s manufacturer’s specifications. We PROPERLY filled your engine with the CORRECT 8.0 quarts of oil (again, proven via actual video tapes). The internal engine problem you experienced is solely due to pre-existing conditions with your recently purchased used vehicle from a New Jersey used car lot. You chose NOT to buy their offered Extended Warranty, and now you need to go back to THEM for recourse of this pre-existing matter. You continue to deny the FACTS and DOCUMENTATION we have repeatedly shared w/ you. And instead, you have further pursued this matter w/ both the BBB and the IA Attorney General, of which we have been fully exonerated by both parties. Even the Land Rover dealership was NOT able to produce any of the requested engineering documentation that would show that our oil change caused the internal damage to your engine. Your totally FALLACIOUS and SLANDEROUS statements astound us, but again, we have full documentation of everything we did, including actual video tapes, proving that we performed your oil change 100% CORRECLY. Although we would wish you differently, your future does not bode well if your falsities and deceit continue. Please come to grips with the facts of the matter and pursue the proper recourse – that being the New Jersey used car lot where you bought this [faulty] used vehicle. Thank you, Owner

Kevin, We only recommend fluid services based on your vehicle's manufacturer's service intervals per mileage. We shared those with you both verbally and in writing when we performed a formal Service Review w/ you out in our service bays next to your vehicle. This data comes specifically from our POS computers system that automatically gets updated information from your particular vehicle's manufacturer submitted data. Hope this helps to better understand where we get all of the information to share w/ a customer regarding their recommended services. Thanks! Owner