Piazza Volkswagen of Ardmore

Vince Paul is an outstanding service rep and the entire team in the VW service dept is exceptional! Sean and the crew make my visits enjoyable and painless.

I took my car in for a 20k service and had a problem with the internal computer that needed replaced. They had my car for 5+hrs the first day and 8+hrs the second day for a job that took 1hr + the service. Upon completion they didn't call the correct number to let me know that it was complete.



My car was returned unwashed (inside and out), it had torn wiper blades (which it didn't have before and was one of the items on the list of inspected items as part of the service and was in ‘perfect’ condition), one of the rims was bashed up and to top it off the car had an additional 45+ miles on the odometer. I can prove this due to the milage that they logged when i dropped the car off and I took a photo when I picked the car up. In addition, the fuel light was illuminated on the dash and stated that it only had 20 miles left in the tank. I had 1/4 of a tank when I dropped it off and the light wasn't on (comes on at 50 miles). I called the service center and the representative told me that I was wrong and that couldn't have happened while it was with them. No apology, just a grumpy man with a bad attitude.



In December 2013 I also had a PA state test, they lost my registration and insurance card. I called and was basically told that I was a liar and that they had returned the documents to the car. I couldn't believe this. I had no choice but to buy a replacement registration out of pocket. I didn't receive a reimbursement nor an apology.



Finally the service manager offered to wash the car for free, fill it up and replace the wiper blades, due to all these previous issues. We also had to take the car back to get a new rear window washer nozzle fitted.



We picked the car up and found they put less than 1/4 tank of diesel in it, they only replaced one wiper blade (the other front one is in terrible condition and rear blade is still torn), the rear bumper is all scuffed with a chip out of the paint on the trunk. Also the front bumper/right fender looks like its been clipped by something. The bumper is out of place and the fender has a scuff mark & chip right next to it.



I was furious and asked to speak to the manager, he basically made both myself and wife feel like we were nothing, telling us that we brought the car in, in that condition but out of good faith he would touch up the paint at some stage, totally passive aggressive and clearly incompetent!



Other than what this service center had previously done to our car, it was in perfect condition. A few weeks ago someone had reversed into the front grill of our car and we had the bumper replaced at a different authorized VW shop, they did a perfect job and the car was inspected upon completion so we know the bumper was not like this when we dropped it off. Neal (the manager) also tried to tell us that the bumper wasn’t fitted correctly and this is why it was out of place. You can clearly see on the fender where the someone hit something with the car. We took the car back to the authorized shop who fitted the bumper in the first place and had this replaced again and the fender scratches touched up. This body repair shop also agreed that it was obvious that someone had hit something in the car!



This place has some serious issues. VW contacted us regarding these issues and due to this being a franchise dealer, they do not stand behind the work or service and tell us that nothing can be done. A supervisor of customer care VW USA told me that I should look at reviews online before going to any VW dealer and it was pretty much my fault because I didn’t do this before going to my local VW dealer!



Needless to say we will never to returning to Piazza VW of Ardmore for a service or to buy a new vehicle!



This has also put us off VW for life! It’s such a same because we love our car and had planned on buying another VW but have vowed to look at other brands and will share our experience (both with VW USA and this particular location) with everyone that we know!

Piazza was the second dealer I brought my car to. Another VW dealer was first and they were unable to diagnosis the problem, were unfriendly, had no loaners and didn't make any arrangements for a rental and charged me $250 to put transmission fluid in. Piazza treated me kind, had a beautiful loaner Jetta for me. They diagnosed the problem and worked hard to resolve it. They were respectful and kept me updated. Vince was great and when a problem arose he gave great advice about what I should do. He took the time to talk to me. They won a customer for life! I will certainly try to by my next car from Piazza!

Job well done in their service department! My car looks and runs smooth! Highly recommended!!

Everyone was friendly and my salesman was extremely knowledgeable and went out of his way to help me. The whole process from the beginning to the end was exceptional.

I just wanted to thank Piazza VW so much! When I picked my car up it was washed and vacuumed this was a very nice unexpected surprise!

I was very grateful that you were able to help me as soon as I called! Thank you so much!

The people that work at Piazza Volkswagen of Ardmore are always smiling and are a happy group. They are always courteous and we enjoy dealing with them.

The Piazza team is incredible! I was blown away by the customer service, the straight-forward way of dealing with customers and all of the information I received during the sales process. Everyone from Melcom, to the incredible manager, to the individuals who helped with the financing, was just terrific. I got a car I love (the Passat is as great as they say it is!) and will gladly go back for any future car purchases!

The staff performed all maintenance needs including some extras, cleaned my car, loaned me a new reliable vehicle for the day and had my car waiting when I returned. Thanks for making it a painless process!