Vacation Express

Probably the worst vacation experience my husband and I have ever had. Avoid Vacation Express at all costs.

We booked a trip to Punta Cana thinking it would be easy and no stress. We pre-booked and pre-paid for two excursions in advance and were advised we would get the days / times for the excursions once we got to the hotel and met with their representative there.

First, our flight to Punta Cana was delayed 10 hours. We boarded the plane and had to wait for them to send a flight attendant because apparently they didn't have enough on the plane. We didn't get to our hotel until midnight which meant we missed an entire day of our vacation.

Since we missed the first day of our vacation, we had to meet with the VE representative the next morning to get our days and times for excursions. First we had to sit through a sales presentation for excursions even though we already had ours booked. The rep took our paper and told us to come back at 11:30 that morning to get the times. (Meaning we had to plan our entire morning around this, effectively not only missing the previous day of our vacation but also the first morning we had at the resort) The transportation for one of the excursions never showed up and we were told it was fully booked at every other time so we paid for something we never even got to do. We wasted 2 whole mornings of our trip dealing with excursions we'd pre-booked.

The transportation back to the airport never showed up on our last day so we had to split a cab with another family to make our flight. We got the airport and called VE when boarding time came and went with no sign of an airline rep or plane and found out it was delayed. They never informed us of a delay.

There is no customer service line to call and when I tried to get through, the reservations agent hung up on me and wouldn't let me speak to a manager. This company is a total scam.

Our Trip to Mexico was great. It was at the end of vacation that I learned that we did not get 30% off our excursions as promised and we were bumped from first class to the back of the plane on the trip home.

VACATION EXPRESS CUSTOMER SERVICE IS TERRIBLE!CAN'T GET A STRAIGHT ANSWER AND NOW THAT I HAVE A BOOKED RESERVATION I CAN'T GET ANYBODY ON THE PHONE, I GUESS I'LL BE TAKING A TRIP TO THE LOCAL OFFICE TO TALK TO AN IDIOT!

Beware this company has a terrible..unreliable charter airline...waited 16 hours for my flight...very rude and unprofessional.