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tsledge

07/02/2012

Overall
our stay started out great. th...

our stay started out great. the rooftop pool is really nice and the room in the luxe tower was really nice as well.

EVERYTHING WENT TOTALLY BAD!! there was a storm which knocked out the power to most of Atlantic city. the hotel had a generator that didn't do much but power the elevator. you would think a hotel on the beach would be prepared for a storm and have generators and back up generators powerful enough as to not inconvenience their customers. and to top it all off we HAD NO WATER! that meant no shower, no toilet, and brushing our teeth with bottled water. we went to the front desk to complain about not having basic amenities such as electricity and running water and was met by the "general manager" of the hotel Francesca Santora (who didn't want to give us her name, only heard it when she spoke with the Police). She was COMPLETELY RUDE AND UNPROFESSIONAL and basically told us she wasn't doing a damn thing to rectify the situation. her flippant attitude and "i don't care" demeanor was totally uncalled for. she refused to give us her card, any numbers for a corporate office or her higher ups. I'm sorry but i wanted to punch her in her smug little face. all she told us to do was to call Gary (another manager) on Monday and see what he can do for us. I WILL NEVER STAY AT THIS HOTEL EVER AGAIN. TO BE TREATED LIKE A SECOND CLASS CITIZEN LIKE I DIDN'T MATTER WAS VERY DISHEARTENING. MY husband had to escort me out because i was in tears due to such lack of respect and rudeness. PLEASE DON'T STAY AT THIS HOTEL. FRANCESCA SANTORA IS UNPROFESSIONAL AND RUDE AND DOESN'T DESERVE ANYONE'S BUSINESS

tsledge

07/01/2012

Overall
our stay started out great. we...

our stay started out great. we arrived way before check in but we were allowed to leave our bags with the bell man and go to the pool and relax. the room was very nice with a king size bed.

everything then went totally bad!! there was a storm which knocked out the power to most of atlantic city. the hotel had a generator that didnt do much but power the elevator. you would think a hotel on the beach would be prepared for a storm and have generators and back up generators powerful enough as to not inconvenience their customers. and to top it all off we HAD NO WATER! that meant no shower, no toilet, and brushing our teeth with bottled water. we went to the front desk to complain about not having basic amenties such as electricity and running water and was meet by the "general manager" of the hotel Franchesca Santora (who didn't want to give us her name only heard it when she spoke with the Police). She was COMPLETELY RUDE AND UNPROFESSIONAL and basically told us she wasm't doing a damn thing to rectify the situation. her flipant attitude and "i don't care" demeanor was totally uncalled for. she refused to give us her card, any numbers for a corporate office or her higher ups. i'm soory but i wanted to punch her in her smug little face. all she told us to do was to call on gary (another manager) on monday and see what he can do for us. I WILL NEVER STAY AT THIS HOTEL EVER AGAIN. TO BE TREATED LIKE A SECOND CLASS CITIZEN LIKE I DIDN'T MATTER WAS VERY DISHEARTENING. MY husband had to escort me out because i was in tears due to such lack of respect and rudeness. PLEASE DON'T STAY AT THIS HOTEL. FRANCHESCA SANTORA IS UNPROFESSIONAL AND RUDE AND DOESN'T DESERVE ANYONE'S BUSINESS

Details

Phone: (800) 548-3030

Address: 111 S Chelsea Ave, Atlantic City, NJ 08401

Website: http://www.thechelsea-ac.com

More Info

General Info
If you’re looking for a hotel in Atlantic City, look no further than The Annex at The Chelsea. For those interested in checking out popular landmarks while visiting Atlantic City, The Annex At The Chelsea Hotel is located a short distance from Greek Temple Monument World War I Memorial (0.4 mi) and Kennedy Plaza (0.6 mi). You’ll enjoy relaxing rooms that offer air conditioning and a refrigerator, and you can stay connected during your stay as The Annex at The Chelsea offers guests free wifi. The hotel features a concierge and room service. Plus, The Annex At The Chelsea Hotel offers a pool and an on-site restaurant, providing a pleasant respite from your busy day. If you like French restaurants, The Annex at The Chelsea is conveniently located near Le Petite Creperie. There is no shortage of things to do in the area: explore popular architectural buildings such as Boardwalk Hall. The staff at The Annex at The Chelsea looks forward to serving you during your upcoming visit. If you’re looking for a hotel in Atlantic City, look no further than The Annex at The Chelsea. For those interested in checking out popular landmarks while visiting Atlantic City, The Annex at The Chelsea is located a short distance from Greek Temple Monument World War I Memorial (0.6 km) and Boardwalk Hall (0.9 km). You’ll enjoy relaxing rooms that offer air conditioning and a refrigerator, and you can stay connected during your stay as The Annex At The Chelsea Hotel offers guests free wifi. The hotel features a concierge and room service. Plus, The Annex At The Chelsea Hotel offers a pool and a restaurant, providing a pleasant respite from your busy day. If you like steakhouses, The Annex at The Chelsea is conveniently located near The Palm Atlantic City, Morton's The Steakhouse, and Ruth's Chris Steak House. There is no shortage of things to do in the area: explore popular art galleries such as Noyes Arts Garage of Stockton University, Donna Elias' Bayside Gallery & Coastal Gifts, and Anatolia Art & Craft Studio. The staff at The Annex at The Chelsea looks forward to serving you during your upcoming visit. If you’re looking for a hotel in Atlantic City, look no further than The Annex at The Chelsea. For those interested in checking out popular landmarks while visiting Atlantic City, The Annex At The Chelsea Hotel is located a short distance from Greek Temple Monument World War I Memorial (0.4 mi) and Kennedy Plaza (0.6 mi). You’ll enjoy relaxing rooms that offer air conditioning and a refrigerator, and you can stay connected during your stay as The Annex at The Chelsea offers guests free wifi. The hotel features a concierge and room service. Plus, The Annex At The Chelsea Hotel offers a pool and an on-site restaurant, providing a pleasant respite from your busy day. If you like French restaurants, The Annex at The Chelsea is conveniently located near Le Petite Creperie. There is no shortage of things to do in the area: explore popular architectural buildings such as Boardwalk Hall. The staff at The Annex at The Chelsea looks forward to serving you during your upcoming visit. If you’re looking for a hotel in Atlantic City, look no further than The Annex at The Chelsea. For those interested in checking out popular landmarks while visiting Atlantic City, The Annex at The Chelsea is located a short distance from Greek Temple Monument World War I Memorial (0.4 mi) and Boardwalk Hall (0.5 mi). You’ll enjoy relaxing rooms that offer a refrigerator and air conditioning, and you can stay connected during your stay as The Annex at The Chelsea offers guests free wifi. The hotel features room service and a concierge. Plus, The Annex at The Chelsea offers a pool and an on-site restaurant, providing a pleasant respite from your busy day. If you like Chinese restaurants, The Annex at The Chelsea is conveniently located near Buddakan, P.F. Chang's, and Imperial Asian Restaurant...
Email
Extra Phones

Fax: (609) 428-4388

Phone: (609) 348-2200

Phone: (609) 428-4380

Primary Phone: (609) 428-4380

Phone: (609) 428-4545

Price Range
$$$
Neighborhood
Chelsea
AKA

Chelsea Hotel

The Chelsea Hotel

The Annex at The Chelsea

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Categories
Other Information

Price Range : Above Average

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