Greenway Home Services

Called Greenway about a clog, as they are the local contractor that AHS uses for almost everything. They came out ... left a mess ... *but*, they came on time and seemingly fixed the clog. Tech said he hit some roots and cleaned them out and all was well.

THREE DAYS LATER ... and unfortunately, over a weekend, the same problem pops up. Called Greenway again. They came out ... send the *same tech* ... and this same tech hits MORE ROOTS (meaning he didn't do a thorough job the first time), cleared out the clog and left. Problem solved for a second time.

ONE DAY AFTER THE SECOND VISIT ... same problem. Talked to the Customer Service Manager @ Greenway after hours and I genuinely get the feeling from her that they're gonna resolve this and make it right. I get a call from them @ 745AM the next morning (today) and she tells me that they're pretty much done with the problem. They won't warranty their work on this issue (her words, not mine). Then, I'm told the only solution is to let them come out and do $800-$1200 worth of work to install a "clean out" in our yard. Other than that, they're done. Nothing more they can do.

So ... no camera to determine the shoddiness of the previous work. No new tech to go behind the one that had to take two trips to *not* fix the problem. No new nothing. Just a way for them to come out and make a huge cash grab on the money they lost on less than optimal work.

So, I'm out $175 at this point to STILL have a main sewer line clog ... and Greenway's answer isn't a different tech ... or a camera ... or an apology ... it's a $800-$1200 service call or nothing.

We have used Greenway for A/C, dishwasher, and water heater repairs. They are the best home service company we have ever used. All three of our service techs were polite, knowledgeable, and maintained the highest quality of customer service we could have asked for!!!! Please know that this is a solid company that you can trust!

Greenway is the epitome of a dowmhome business that cares about their customers. I have never had better technicians for any jobs that thr best results were done. I did have a very complicated problem with a compressor not working properly .After a week -three compressors later technicians coming everyday even on Sunday-the problem was solved by Mr.Barney who is over heating and air .He walked in my home with a promise I Will Get Your air Fixed Today.He Checked every thing over again and asked the question where is your electrical box? I told him I had replaced it a couple of months ago.he said he wanted to see old box.Wow what a smart man--he already suspected the problem was electrical--he touched the metal door and fire shot out. He opened it up and found wires had melted together and could have burned our home down.We got our company back out to fix it and never any more problems with our air that Greenway fixed.Thank you Mr.Barney and Greenway for saving my home and maybe our lives also.G.Cummings

I was very pleased with my recent experience with them. They were on time, courteous, knowledgeable with great customer service. They (Laurie) followed up with a call to make sure that the issue had been addressed to my satisfaction.

Greenway is connected to a home appliance insurance company that I had before cancelling. They came out and put in two pounds of Freon. But never fixed the problem I called about no air upstairs. I had to get another company. The new company came out and said they had overloaded my Air with to much Freon and had to take some back out. Told me it would ruin my compressor with in weeks. Then Green way could sell me a new air conditioner. On previous dates and other problems I found they were very unreliable and not trust worthy. As with a dryer problem I had where they refused to replace a worn roller but later did after much aggravation. Do your self a favor use someone else.

my name is Kathy L. On 5/27/11 Greenway service my a/c . They kept in touch till the technician arrived. Alan was professional ,work quickly .Answer my questions,gave great feedback on energy saving. Alan told me what to look forward to with my a/c .Great personailty ,take pride in his work. This is not the first time Greenway has come to my home,each time i get great service. Thank you , Alan,Thoams, ?, and Greenway !

Our air conditioner stopped working mid-morning and we called on an emergency basis due to several health conditions in our family. Everyone we came in contact with from the person who took the call to the technicians were professional and concerned. Someone was out within an hour. A part had to be ordered, but the service techs picked up the necessary elements themselves so that the unit could be repaired as quickly as possible. Wonderful service! (and I don't say that often anymore)

I was extremely pleased with the appliance service I received from Greenway. Their technician took the dryer completely apart, fixed it, and then put it all back together again. I will never know how he was able to do that but he did and he was great. I have used them quite a few times now and they have always provided me with great service which is hard to find these days.

I started dealing with Greenway when my air stopped cooling. The techs that came out to my house were extremely helpful, respectful and very professional.....especially Brian! After some repairs we learned that we needed a new unit :( ..........I spoke customer service (also very polite, understanding and helpful) Greenway agreed to bring me out a new unit for no additional charge! And the best part is they delivered and set it up the same day I called!! Greenway will definitely be getting my business in the future!!!

I called Greenway when my Air-condition stopped cooling this month. They sent a technician out to check unit. Added freon. That afternoon the fan motor stopped working, That same dsy the technician returned and replaced the fan motor.. Unit is doing great. They really or concerned about their customers and their techs are very courtious and Knowledable. They really care.