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We'll Pick You Up

General Info
Enjoy fast and easy car rental with Enterprise Rent-A-Car at our branch in Bedford, OH. Just one of the 7,200 branches in over 30 countries helping with your car rental needs. Founded in 1957, Enterprise Rent-A-Car is an internationally recognized brand with more than 6,000 neighborhood and airport locations in the United States, Canada, the U.K., Ireland, Germany, France, Spain, Portugal, Italy and Greece. Moreover, with more than 5,500 offices located within 15 miles of 90 percent of the U.S. population, Enterprise Rent-A-Car offers a wide variety of car leasing, vanpooling, car sharing and hourly rental programs - and local car rental customers are picked up at no extra cost. We are committed to doing things the right way: taking care of our customers, our employees and the communities we serve. It's what we call "The Enterprise Way," and it has been the foundation for our growth and success for more than five decades.
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Services/Products
Airport Pick Up Auto Rental Car Rental Luxury Car Rental Rent a Car Rental Cars Van Rental
Brands
Auto Rental, Car Rental, Luxury Car Rental, Rent a Car, Rental Cars, Van Rental
Payment method
amex, discover, master card, visa, check, cash
Categories
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Reviews

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KM
Kissa M.

07/06/2018

Overall

Disappointed for sure horrible service from management Dillion Thomas unprofessional and rude and Chris branch manager does not know the process of handling tows given incorrect information by both gentlemen and then they still say we are responsible for tow fees after being told we are not. And when wanting to report the bad service recieved I was refused their boss name instead was told she is being texted to see if there is anything that can be done to resolve my problem per Chris through his text she said no the fee of 239 dollars has to be paid in order to get another car. Again I asked for her name and was told no. I contacted corporate office to file a complaint and will also be doing so with the BBB. You do not give customers incorrect information try and stick them with a bill after telling them they are not responsible for it. Obviously management in this office needs training on what the procedures are so they can help thier customers rather than RIP them off

Overall
Service

Terrible organization with terrible employees. A bunch of vultures who will say anything to nail you with an undeserved damage assessment upon returning the vehicle. You cant 'win' since they hold all of the cards. The sales people there are the pits. Will NEVER deal with this dishonest organization again.

Details

Phone: (440) 786-8500

Address: 19550 Rockside Rd, Bedford, OH 44146

Website: http://www.enterprise.com

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