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        "We put our Signature behind every car!"

        General Info
        Signature Automotive Group located at 680 E. Napier Avenue in Benton Township began its humble beginnings in 1989 as a Toyota franchise with 15 employees and 13,000 square feet of facility. Since then, they have grown to include the Hyundai, Mitsubishi and Scion franchises. The facility was expanded to over 35,000 square feet in 2007 and now employs more than 40 people. Signature provides new and innovative services and products, like Signature Select Pre-Owned (providing customers a money back guarantee on their purchase), full electric vehicles and charging stations for the public, plug-in Hybrids and conventional Hybrids, while supporting the community in many grassroots events. Signature services all Makes and Models on the planet and strives to be a leader in Quality and World Class Service. They accomplish this by providing every customer with a helpful and affordable experience in a family friendly environment. Wireless internet, quiet rooms, touch screen computers and daily fresh baked cookies are just a few amenities offered.
        Email
        BBB Rating
        A+
        BBB Rating and Accreditation information may be delayed up to a week.
        Extra Phones

        Toll Free: (800) 848-1023

        Services/Products
        Signature Automotive Group is the largest import dealer in Southwest Michigan! We deal in Toyota, Hyundai, Scion and Mitsubishi and offer a huge selection of pre-owned vehicles. Our Master Certified Technicians can service ANY make and model on the PLANET and ANY vehicle we sell comes with $9.95 oil changes for LIFE!
        Brands
        Hyundai, Mitsubishi, Scion, Toyota
        Payment method
        debit, check, cash, all major credit cards, financing available
        Location
        We are conveniently located on the corner of Union and Napier Avenue just west of the Orchards Mall and Interstate 94.
        Amenities
        Our service departments' waiting lounge is well stocked with coffee, cappuccino, fresh baked cookies, flat screen TV's and cozy oversized chairs for your comfort! We offer free WiFi to our customers as well as a free shuttle service and a fleet of loaner vehicles.
        Languages
        English, Spanish
        Other Link

        http://www.signatureautomotivegroup.com

        Categories
        New Car Dealers, Auto Repair & Service, New Truck Dealers, Used Car Dealers

        Reviews

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        KW
        Karen W.
        Edited: 08/29/2017
        Overall

        I stopped in here with a Prius that had a maintenance light on. I was on a road trip, told the "service adviser" that I just wanted to be sure the car was safe to drive and would not break down. He told me that the light usually comes on when an oil change is needed, he added that they could do a diagnoses for $99 and apply that to any repairs I might need. So, I agreed - he estimated $175 max.- because i didn't want the car to break down on my trip. Then they proceeded to tell me I must replace the two air filters, that a valve was possibly failing (which they could fix TOMORROW for nearly $600) and that if I didn't replace it then I would end up with a $3000 repair- using fear tactics and manipulation. Then when I was told how much my visit was going to cost (over $250) they did not apply the $99 to the services I had done. They clearly were not interested in listening to me-used fear tactics to try to manipulate me into buying services and repairs that I did not need AND...

        When I was shown what needed to be done on my vehicle they had pulled a liner loose from the front passenger wheel well- I had been driving for some time on the freeway with no issues but the maintenance light coming on- as soon as I got in the car to leave there was a flapping noise coming from that wheel well- I had to stop and fix it myself on the side of the expressway!!!

        Completely unacceptable service department. They don't listen, they manipulate and lie to try to make more money. Just because I didn't buy my car from you doesn't mean I should be treated this way.

        Honesty is a better policy. Be helpful and kind.
        Stop stealing from people who work hard out here for every dollar in our pockets.

        Helpful(1)Flag
        rdl126

        09/19/2012

        Overall
        I took my car in to get the ga...

        I took my car in to get the gas gauge and a few other things fixed. $960 later, they gave me my keys back so I could find that my gas tank light was still on. When I went in to tell them that there was still a problem, they had the audacity to tell me it must have been my fault for not telling them what the problem was and they would be glad to take another look at it for $300.



        It must be nice to have the Toyota market cornered in Southwest Michigan so that you can provide HORRIBLE service. Now I have to drive to Indiana to get my car fixed.

        Helpful(0)Flag

        Details

        Phone: (269) 926-0031

        Address: 680 E Napier Ave, Benton Harbor, MI 49022

        Website: http://www.signatureautomotivegroup.com

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