Jim's Old Fashion Service

Wow, these people are rude as hell. They bumped the price up from original quote and refused to explain individual parts cost that drove price up. The secretary told me I "should be grateful" that it wasn't $400-$500. Then when I asked about a warranty on the job she said she didn't know and they were too "busy" to deal with questions! She told me to call someone else for service and then she hung up on me! I'm reversing charges for service call from yesterday as well.

Disappointed I could not give a 0 star review. Technician came out to my house and charged me $86 dollars for an estimate to repair my HVAC system - and called it a 'service call'. I was quoted a price on site. When I dealt with the incredibly rude woman that answers the phone, she informed me the quote was higher and that I had to pay before they would perform the work. This didn't seem right at all, pay a higher quote ahead of time? When I asked if she could explain the difference in quote she rudely responded: "If you don't want us to do your work you can find someone else."



Gladly, in an era where the greater Bentonville area has several choices in HVAC, I chose 'someone else' and my money will go elsewhere. Please do not make the mistake of giving this horrible establishment your hard-earned dollars.

Their technician does not know what he is doing. This is the second time he has come to fix our heater and not be able to tell me what is wrong. He had no trouble, however, charging us $120.00 for his last visit. He won't get anymore chances! We will not be returning customers.