Big Bear Cool Cabins

COOL CABINS IS THE WORST-HUGE DISAPPOINTMENT. My family made a reservation for a condo on 4th of July at Forest Shores Lakefront in Big Bear. We made the reservation last year in 2013 and my mom called Cool Cabins every 2 months since making the reservation to ensure they had everything they needed for the reservation. They kept saying we were all set. Then LESS THAN ONE WEEK before July 4th this year, we got a call from Cool Cabins saying the owner of the condo said there was a plumbing problem. First off this was a lie because the owner had told Cool Cabins there was a TV problem in his condo (not plumbing like Cool Cabins told us). Cool Cabins did NOT even tell the owner that his own condo was being rented out the weekend of July 4th. HONESTY IS THE BEST POLICY. Jackie is the manager at Cool Cabins and really needs to learn about providing good customer service. This was the WORST EXPERIENCE ever and I encourage everyone to rent elsewhere. After all who knows you might just get a call a few days before your reservation letting you know it has been cancelled. To rate Cool Cabins with even ONE STAR is a disgrace. They deserve nothing.