Regency Insurance Group, LLC

Regency is the absolute best insurance company! They offer good rates and top notch customer service. They are always friendly, professional, knowledgeable and available for help. Big thanks to Kagen Cooksley and his staff: Kim, Crystal, Jacob and Misty.

Just renewed my homeowners policy through Regency Insurance Group. Would not go to any other company as the service you get from Regency is above and beyond everyone else. They keep on top of dates for policy renewal and send you a reminder well ahead of time so you are prepared to pay in full or quarterly.

My first impression was the phone answered everytime no voice mail and friendly ongoing staff that knew my name and verified me every time. In addition, Christy and Danielle answered every question and provided professional advice so that I can make the enhancing decision needed to help me save money in this insurance world of high premiums, fraud, and little to no companies writing in the state of Florida. This is my new insurance company now and in the future.

“Regency Insurance Group” is an Amazing Organization; they are doing an outstanding job. The way they deal with their customers by using good manners and patiently take the necessary time to clarify every little detail for their clients, make them the best group of insurance. I never regret of making choice of them for my insurance’s needs.
J.S

Add me to the one star people. Let me tell you a story;

Once upon a time a lady named Maria bought insurance on a home through Regency. When the home passed to me I thought I would stay with Regency so there would be no break in service and they know the property. After getting a quote I signed with them and paid the policy in whole. So now on paper, Maria and Mike both have insurance on the same home. Notice was given to cancel the policy for Maria. Regency canceled the policy for Mike. What you may say? After receiving a notice of cancellation and making several calls and waiting to hear back Mike thought the whole thing was straightened out, but no. Mike received a call from Regency about a pending cancellation on the policy. Seems the company will no longer honor the previous credits for the same home that was insured through them. So now they want more money. Mike asked them about hunting for another company because he has absolutely no confidence in them if he ever had a claim. Regency calls back and says they can’t find anyone because on the lapse of coverage. Remember above when they canceled the wrong policy? Well for the time it took to get it straightened out there was no insurance on the home thus a lapse of coverage. The moral of this story is to look at YP and others before you do business with a company no matter how good it looks to do so.

Really great customer service! Called me the day after the storm to help me. Really happy I'm working with someone who cares so much.

i read an article this week that hurricane harvey and irma will cause over 200 billion dollars in damage. Despite all of that, when i called regency this week, they were open and they were there for me. they didnt run and hide, they fought for me as their client. i will be a forever customer

awesome team, awesome experience! spoke to fallon today, very knowledge and patient. especially with everything going on in florida!

I am very cautious about where I buy from- read reviews and do my homework and boy am I glad I found this company. Buying home insurance could not have been easier. They answered all of my questions so patiently and honestly and got me an amazingly awesome ins plan for HALF of what I was paying. Could not be happier- going to have my mom call to get insurance soon.

Fast, Friendly, Efficient and answered the phone right away. Hard to find these days. I put my home and landlord policy with them. Thought it would take all morning, and didnt at all. Thank you!!