Matthew Raphael Snyder, DDS

I called to ask if they offered "prophyjet", an old school type of cleaning and after the front desk person went to ask was told they did. However, upon arriving I was told they didn't have it but the hygienist would use the scaler and then we would would try what they considered "something better". Getting a new customer in under false pretenses...not cool! One try and I was finished, so I didn't get the cleaning that was a prior verbal agreement and that I had made a point to ask if they had...but was charged for a full cleaning that took maybe 10 minutes...of just light scaling. The dentist said HE didn't like prophyjet?! Why should HE decide what is good for me?! I know what I like and has been successful for me. Dentists who do NOT listen to their customers' requests should not be practicing dentistry...very egocentric and non-professional.