Away We Go Postal

Went to the Flatbush and Bergen location to have a larger item packed and shipped. Staff was friendly and helpful and said they could pack the item and call me with the total later that day. The packing estimate was $50 so I said OK and gave them my credit card info. They called back later in the day and gave me the final sizes and weights for two packages and quoted $380 for my total for shipping fedex ground. Putting the package details in to the fedex rate calculator online said that they would ship for $224. Away We Go said my packing total was $70, since it took more packaging than the estimate. This I was fine with, but that leaves about $80 in markup for fedex ground--meaning I could have had it packed and shipped at a fedex location for about $80 cheaper. I understand these places gouge you on boxes and packing expenses, and I was fine with that because I was in a hurry. But you should also be aware that they mark up the shipping by apparently about 35% over what you'd pay through Fedex. I see others have posted the same markup complaint so I should've checked reviews before I went in. Learn from our mistakes and stay away!!!!

Customer Service is non-existent at the Flatbush and Washington Ave locations. Price gouging is rampant though. They charged me 78 dollars to ship something fedex ground. when i got home I called fedex with the same weight and dimensions and they quoted me 41 dollars, so this place basically doubled the shipping charge.



Went in needing to box and ship a folding bike. I have shipped this bike coast to coast twice and checked it as baggage on flights twice. I knew what I needed but every simple question I asked or request I made for a smaller box was answered in a long drawn out condescending tone ending with "we do this all the time". They just take over and by the time it was over, I was overcharged and oversold a bill of goods.



When I asked Bill the owner why they don't give an estimate of charges before the box was taped and packed, they said they don't give prices because the prices are visible (if you behind you, up and over at the displays not in eye line). That answer also means that you have to watch them every minute they are packing and estimate it yourself (5 bags of styrofoam peanuts? In addition to a waste of my money, how about trying a more sustainable filler for boxes? Those 5 bags will sit in a landfill for the next 100 years Bill. There are plenty of alternatives. Seems you care as much about the environment as you do your customers which is zilch!)



So what should have cost 65 to 70 dollars tops to box and ship cost 129. I left annoyed, irritated, and ripped off. It was a completely miserable experience. I pray my package is delivered and worried because they instill absolutely zero confidence. I completely agree with all the other low rated reviews. Buyer beware!



Do anything you can to avoid "Away We Go Postal." I wish I would have used the UPS store instead. Bad Service. Wasteful upselling/price gouging. Condescending, know-it-all attitudes. It's a horrible operation.



Their slogan should be "Away We Go - with your money" making the customer feeling like "Going Postal."

I would and have recommended Away We Go Postal to everyone I know who hates having to deal with going to the post office. The staff and owner are very helpful and go out of there way to make sure you leave the store satisfied.