- (720) 773-6663
18355 E Girard Ave, Aurora, CO 80013
- (720) 780-4918
6860 E Colfax Ave, Denver, CO 80220
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- General Info
- With 20 years of experience serving the Broomfield community, Doc Automotive is the go-to destination for all of your car, truck, and SUV maintenance and repair needs. Our ASE-certified Master Mechanic ensures that every job is done correctly using only top-quality parts. From AC repair and brake services to winterization and diagnostic testing, we do everything to keep your vehicle running smoothly. We treat every customer with respect and fairness, and we offer a 24,000-mile/24-month warranty. At Doc Automotive, our goal is to achieve peace of mind for our customers through prompt and friendly communication and exceptional service. Click here to learn about the finest in auto repairs in Broomfield, CO.
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Fax: (303) 465-3035
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Reviews
02/15/2023
Extremely disappointed with new ownership! Without telling me, they farmed out my wheel alignment to a nearby chain store that charges $89.99 for the service, then charged me $160!!
The DOC name used to mean something.
Times have changed. I was quoted $160 for a wheel alignment, which was in line with DOC's premium service and reputation. They said that they'd check the brakes & shocks and have me out the door by Noon. *(Inspections were always complimentary, with the expectation that if they found anything they'd do the work because of their past good reputation.)
Unfortunately, when I called to check at 11:30am when I could expect the car to be ready, the office clerk said that everyone was going on lunch soon & that it would be ready be 2pm. No apology, just ready at 2pm.
When I called after 2pm, I was told that maybe it would be ready in an hour. Finally, got a call at 3:12pm that my car was ready.
When I got there, I said that I was upset that I was told my vehicle would be ready by Noon, and that I had to cancel a meeting due to the lack of follow through. I asked that the service be discounted for the negative impact.
I was told there would be no discount, because they have a deal with the chain store around the corner to do the work for them, since they don't have their own alignment machine!!
Unfortunately, I paid for the reputation & integrity of the old owners, to get the service of a big box low-quality sub-contractor.
After calling the Big Box place around the corner, and confirming they charge 89.99 for alignments, I called DOC back. The owner said they would not take ownership for the shady business practice, and suggested that I paid for the certified tech to inspect my brakes & shocks.
I was quoted $160 for an alignment, I paid $160 for an alignment, and a low-end substitute did the work for DOC.
DOC used to be a real solid local place to get reliable service. Now it's just somebody new living on the reputation of the old guy.
Details
Phone: (303) 465-3010
Address: 7140 W 117th Ave Ste C1, Broomfield, CO 80020
Website: https://docautomotiverepair.com
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