Tuel Jewelers

I am amazed at the reviews here. I have used Tuel Jeweler's for years for watch and jewelry repair and have had nothing but a professional environment with quality work and customer service. Try them yourself before forming an opinion from these reviews. You won't be disappointed.

These people are the nicest people in the business please don't believe these reviews. They also offer great watch repair at a very fair price. Give me a call i would be happy to tell you more. 540-849-0049. Which review would you trust?

When I picked my wedding bands today, the woman there was so rude and started yelling at me and calling me names repeatedly and disresspecting me , how dare I ask her questions about the merchandise that I ordered and paid for , bullying me and reducing me to tears. She continued to insult me with names and told me to never come back to her store . I left the store shaking and crying . I could not believe what just happened, especially that I tried to be nice to her. The woman should not be at the counter abusing costumes like that with offensive name calling. This is so sad and so unprofessional . I will never ,ever return there knowing that this woman might be there and abuse their clients.
Also, wanted to add that another lady that works there called me the following week and finally explained the question of leftovers to my husband and me ,and that all the gold that I provided to her was used in the process of making the two bands. Something that the other woman should have done in the first place in a proffesional and respectful manner.

They were EXTREMELY RUDE to me without provocation. My watch needed to be serviced with them for a few days so I asked for a receipt, which they had not offered me. Seems logical to me to get a receipt when leaving a $1,000 watch. Before leaving, I reviewed the receipt and politely asked a question about it. The manager/owner came over and tore up the receipt and very rudely told me they didn't want to service my watch any more. I was dumbfounded because things seemed pleasant until then. I tried pacify the shopkeeper but she just kept rudely telling me that I had been too picky and to take my business elsewhere. They did me a big favor because I found more reputable jewelers afterwards. Others were not surprised about my experience at Tuel and had horror stories of their own. There are far friendlier and more reputable shops in Charlottesville.