Holy Cross Hospital

Let me begin by saying this review is in regard to the specific ER Staff , for this visit, on this date (3/7/17). I can not speak on anything other than this as this is as far as I've gotten at this time. My Mom was transported to this facility by ambulance around 9pm. Upon her arrival she was immediately greeted and triaged by Louis and Nancy. Both spoke to the patient respectfuly and in very comforting tones which calmed my mother immensely while they performed their duties. She was then visited by 4th yr med student Rojay, a very polite, eager young man who displayed compassion, empathy, humor and a yearning to learn .Physcian Assistant Matthew E. spoke with me before, during, and after all procedures performed, speaking in medical terms followed by layman's terms to ensure I completely understood everything that transpired. Mike did the repeated EKG test. He also was very professional yet personable, as well as the two young ladies doing Xray that night/morning. Our nurse, Rinku (I know it's spelled wrong, sorry), was the absolute best, checking on Mom almost every 15 minutes or so. It is now 5:53 am , Mom is sleeping, I'm napping on and off as we wait for a bed and transport upstairs. 9am and Anthony is here to transport. This young man is so funny and encouraging, putting everyone at ease. We arrived safely and relaxed to room 545 (now the staff for this area is a whole different story, and I'm going to leave it alone... for now). Overall this was the best ER experience we've had, and believe me there has been many, at various hospitals. So I close this review thanking all involved in caring for Leonia Martin this night, you are all PRICELESS.

The worst service. The fact that my mother was brought into the emergency room the night before and I'm not allowed, to go see her until 10:00 a.m is ridiculous. Hate the fact that I don't live closer to MacNeal Hospital in Berwyn. Ugh!