Reviews
09/10/2017
My mother and I went there to eat lunch.
A server came over to us and told us it was her first day working there.
We decided on what we wished to order. The server then ask us what 2 sides we would like. I ask, does it come with sides, she said yes. To make sure she asked the manager/owner to find out for sure. She came back and said yes that our items come with 2 sides. We ask what sides we could pick and we each made a selection. When it was time for the bill. We were charge for the sides. We would never have gotten the sides if we new they were extra.
The manager/owner was very rude and says she does not make mistakes and that I should have know the menu and it was my own fault even if her own employee checked with her to see if it was with the order. I asked why she was making me pay for her employee mistake. Again, no I am sorry or anything, just that I should have known how to read a menu.
If I had not asked, and the server had not checked then I would understand.
Never going back here, they are more concerned about misleading customers then customer service. A good manager or owner would have saw that a new employee made a mistake and ate the extras. But this owner does not care about customer service. Most of all it was the owners fault for telling the employee it was included. I should have refused to pay for the extras and called the police. My bill should have been between $14 and $15 for my mother and me, not $20. Most of all the owner was very rude.
Details
Phone: (513) 821-5900
Address: 8907 Reading Rd, Cincinnati, OH 45215
Website: https://www.facebook.com/Lucys-Diner-1996663680584197
More Info
- Price Range
- $
- Neighborhood
- Reading
- AKA
Lucy's Diner
- Other Link
- Categories
- Other Information
Cuisines: Deli
Price Range : Below Average
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