Accepted Insurance

CovenantCare Practices has not yet specified accepted insurance plans.

Specialties

CovenantCare Practices has not yet specified any specialties.

More Info

General Info
We at CovenantCare specialize in family practice and general medicine. We offer care through all stages of life. We offer pediatrics, geriatrics, gynecology, x-ray, ultrasound, and much more! We have two clinic locations in Clarksville, TN and one location in Erin, TN.
Extra Phones

Fax: (931) 245-1153

Services/Products
Pediatrics, Sports Physicals, Gynecoloy, Military Physicals, Weight Loss Counseling, X-ray, Vaccinations, Ultrasound, Geriatrics, Smoking Cessation.
Payment method
all major credit cards, insurance
Categories
Other Information

Parking: Lot

Wheelchair Accessible: Yes

Reviews

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MM
Mike M.

04/04/2023

Overall
Expertise
Facility
Professionalism

All personnel we had encounter with were friendly and professional. Holly Austin was very pleasant and thorough. I feel that I was listend to. The ability to check in on-line is a big help as is their patient portal.

BR
Brianne R.

05/17/2019

Overall
Expertise
Facility
Professionalism

I have never been so disgusted with a doctors office in my life. I think they are in over their Head! I’ve had more than 10 doctors since I started there in the course of a few years. And the worst part of it is the fact that each and every new doctor doesn’t know a thing about you! They can’t find your files so you have to start from the beginning AGAIN! they are more disorganized then my 13-year-old teenage boy . I have not once ever been diagnosed right . They also act as if you are wasting their time when speaking on the phone with patients. I personally have witnessed them making fun of patients to one another while on the phone consulting the patients. I have literally been on the phone for over an hour waiting to be answered by somebody and I got so upset that I left my house and drove to the office walked in the front door with the phone on my ear and looked straight at the ladies at the front desk ... Guess what they were doing, not a thing!!!! On my phone the phone was ringing, but I’m on their end nothing there wasn’t one single phone ringing. I’m not sure if they turn their phones off so that they don’t have to listen to the patients calls or if they just don’t care about what the paints wants!?Either way it is very unprofessional and absolutely disgusting that these are the hands that we put our precious health in . I am personally going to report them to the Better Business Bureau and I suggest everyone of you out there that have had Nonstop problems and ordeals with the staff and OR the “doctors” at COVENANT CARE, should doThe same! They should not be in charge of anybody's health! I honestly don’t think I’ve ever seen a real doctor there. I’m almost positive all I have seen there at my appointments are practitioners! My pharmacist also complains about them constantly being slow and disorganized,..slow and disorganized ! Thats even if or when they can get a hold of them! Something has got to give!

WG
W G.
Edited: 01/20/2017
Overall

Don't get me wrong, Covenant Care is a GREAT Medical Practice! However, they REALLY need to get some customer service training for their office and billing staff.

You come into this beautiful facility and are greeted by snooty receptionists that have no personality and no real desire to help you. I really don't know what else they do, but they act like you are such a distraction and burden to their lives. It really is sad.

Now, heaven forbid you have a billing question. If you do, you will have to deal with the most demeaning staff I have ever experienced. They act as if you are the dumbest person in the world, and how dare you question them. Again really sad that they act this way.

Besides all that, you will receive EXCELLENT MEDICAL CARE! I guess it's just unfortunate that the medical professionals here tend to forget that their practice is still customer service oriented...or at least should be...

CW
Crystal W.

12/04/2015

Overall

I have Medullary Sponge kidney. I presented with fever chills metallic taste in my moutg and very lethargic. I was sent away with tramadol and told i would be getting a CT scan. 2 weeks later, told no, I needed an unlta sound and xray. They got my files for that on Monday. Its Friday....I left an urgent message for a nurse, NO RETURN CALL! FIRED! WE NEED SOMEWHERE TO REPORT THIS PLACE. AND, the front desk people ar the WR location is so rude I have to control myself that I dont punch her in the face!!!

CR
Cindy R.

06/11/2015

Overall

My family and I went to covenant care for a couple of years and honesty we were pretty happy with our provider Randy Wall. Once Randy left we started seeing Jamie Rigoni which we also liked very much! However, the staff in front has become very unprofessional, rude and unwilling to help when we needed the help. The billing department is lacking a lot of coordination and people who know what they are doing. We have insurance, they never bill it correctly and we always have to go back to them. I tried contacting Dr Boles (I believe the owner of Covenant Care), he never responded.

I brought someone to Covenant Care at the end of last year, and am now getting the bills for this person (whom by the way, has great insurance). Covenant Care decided it would be OK to bill me for someone else's account who has insurance and is not even a part of my family. I ended up changing places simply because of their billing staff. Doctors and PAs were always good to us.

DS
Debbie S.

04/24/2015

Overall

I have been in 4 times since 12/6/14 for Bronchitis. The first 2 times I saw. PA named Jamie. He gave me Z-packs, Flonase & inhaler. 3rd time I saw Dr Wilson, he gave antibiotics & cough syrup. I was well in no time. Sick again in April, had a 104.2 fever and a febrile seizure. Saw Jamie, got Z-pack & cough pearls, no antibiotic even though he diagnosed as Bronchitis. My husband went 4/24/14, saw Dr Wilson. Same symptoms minus the seizure. He got antibotics & cough syrup. There is discrimination going on there. I'm still sick. Will NEVER see Jamie again.

HG
Heather G.

09/29/2014

Overall

I loved this place at first. Then I went in for a physical. I was asked if I had any other issues. I began to address my issues and was told that I would need to make a follow up appointment to discuss the issues. Isn't that what a physical is for??? Today, I went in for an appointment. My mom took me because I felt so bad. I have some serious health issues in my past and currently. After my diagnosis today, I had other questions that arose. I was informed that we have already had 3 questions and I'd have to make a follow up appointment. Huh??? That is so unprofessional and not very caring for your patients!

JB
James B.

07/15/2014

Overall

This place is horrible. I went in for a physical and discussed serious issues I was having, I got a 20 min lecture on the reason for my medical issues was because I needed more of Jesus in my life. Asked a couple of questions and sent me on my way. No examination or anything. Everything has dragged out for THREE MONTHS!! and the only time I get any kind of response is if I call them and beg for one. This place seems like it's ran by Dr. Seuss.

ila.cathey

05/29/2014

Overall
people complain too much

I read through about all the complaints people have and honestly they must be crazy. My daughter started coming to covenant care because I was in search of a doctor who honestly cared and I found it here at Covenant Care. Doctor Scarlett is a Godsend... my daughter opens up and talks to her and she has never been comfortable with any other doctor. Scarlett follows up and due to my disabilities she comes to the parking lot to my car and talks to me...this lady has shared her personal experiences and some tears with me and I think she is an extraordinary doctor and person. My daughter always has a short wait and the staff is always polite and cooperative and professional, those who seem to have problems there should probably check the approach they are taking.

Overall

The 1st time I called to set an appointment I looked the number for the wilma Rudolph location and they scheduled my appointment and when I show up they tell me they set my appointment for the other location. That was the first straw. I went in for bad headaches and without the dr even touching me they wrote me a prescription for something with a million side effects. Then I went for knee problems and again did not get touched only asked questions and the dr told me my knee hurts because I don't excercise enough. I wouldn't be suprised if their whole staff received their degrees online. The need to shut down

Details

Phone: (931) 245-1150

Address: 1011 Highway 76 Ste A, Clarksville, TN 37043

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