Tanner Transmission Inc

This location in Sunset has new mngmt now within the past 8 months. They were willing to diagnose my issue for free and gave me a quote for repair. The tech even gave me a free ride to my next appt while my van was checked out. I will definitely be back to have these professionals diagnose my vehicle issues for free.

Tanner transmission took very good care of us after we have had a very long summer with two other shops trying to take care of/diagnose our problem. They were prompt at repairing and very helpful to us. Thank you! I will go back if I need help, though we all hope to never have additional car problems.

I would like to thank the guys at tanners transmission in sunset Utah , these guys are trustworthy, honest, excellent service, There are a lot of ladies out there that are worried that they are going to get taken money wise and still have problems with their car. Trust me ladies you won't at Tanners Transmission in sunset Utah , my car is running better than when I bought it ���� I own a Mini Cooper S thanks guys a hole lot Belinda Trujillo.

go to ripoffreport.com that will sum it up for you

In a word –NO! Want more? How about no, no and OMG NO! Grossly overpriced and limp warranty. I called for an estimate, they said bring it in. I drove in and they said they’d have to take it apart to give me an estimate, at a cost of $700 plus tax. I had several other estimates over the phone, never heard of taking the tranny apart to estimate. I decided to leave, the truck wouldn’t move. I learned this: If your vehicle breaks down in the Tanner lot, call a tow truck.



Overpriced. They wanted over $3000 for a limp 12-month/12,000 mile warranty and over $4700 for their “Lifetime” warranty. I got a 3yr, 100,000 mile nationwide transferable full warranty for $3000 elsewhere. Covers the whole transmission from the input shaft to the output shaft, inclusive! For the Tanner warranty to remain in effect, you must ”Have fluid changed, pan cleaned, filter replaced annually within 30 days of annual recheck date at the warrantor’s shop. Unless this service is performed as prescribed, your warranty will be null and void!” First, guess who pays for this. And next, the prescribed filter change interval for my Suburban is 50,000 miles. Why force me to pay for it every year at less than 15,000 miles. They do pay for the flush, but my owner’s manual never calls for a flush. And I bet if you do both at the same time, you pay full price for the filter and fluid change.



Warranty. First it is not nationwide, or even state-wide. It is backed by Tanner, (“Tanner Transmissions™ is the warrantor.”) and when they go out of business or declare bankruptcy, to be expected in light of their repeated poor business practices, your warranty is worthless. Further, it only covers parts replaced by Tanner during the rebuild (“The warrantor is responsible only for the parts and labor purchased by the customer on the invoice”). If they elect to reinstall a component and it fails, you are out. That component will take out the rest of your tranny and it’s still too bad. If your odometer fails, you’re out (“the vehicle’s odometer must be functioning properly”). If your get married and change your name, if you give your car to your kid, if you lose your receipt, you’re out. “(WARRANTY WORK CAN ONLY BEGIN AFTER VEHICLE, THIS WARRANTY, AND THE ORIGINAL REPAIR ORDER ARE PRESENTED TO THE WARRANTOR).(sic)” If your tranny messes the bed in Cedar City, you have to have it towed to Tanner, hopefully they’ll do the work in their Spanish Fork shop and not make you tow it further to the shop that did the original install.



They did the remove and inspect, then quoted me grossly exorbitant prices and limp warranties (Oh, Surprise!!). I said oh hell no, I easily found a better deal with a company that has no BBB complaints. I asked to pick up my truck, transfer case and drivelines, without the tranny and tow it to my chosen repair shop. They could throw the old tranny together, I’d come get it later, I’m just gonna turn it in for the core charge. They would not give me my vehicle with the tranny still out, which would have saved me money at my next repair shop. They said they “had to put it all together”. So it took another week to get the tranny back from the repair facility and installed. They didn’t care about me, just their moronic procedures. And it cost me $700 plus taxes. But at least I don’t have to deal with these shysters ever again

Tanner transmission in Sunset Utah either tried to scam me or they are incredibly incompetent.

I have a 2004 Ram 3500 with the 48re transmission. Out of nowhere when I left my house the other day my truck had a huge delayed shift out of first gear. This truck had no prior symptoms and I had just hat a full transmission service done at the dodge dealership 6 months earlier. I called Tanner Transmission and they told me that they would perform a free diagnostics so I took it to them. A couple hours later I received a call back from them. The technician explained that they had run a full diagnostics and concluded that it was definitely an internal problem causing my shifting delay from first to second gear. He said that they had checked all the adjustments and electrical sensors and they all checked out ok. He asked me to authorize $650 for them to do an internal inspection to determine the problem. I asked for a worst case estimate and was told that it could be anywhere between $1000 and $3000, but they wouldn’t know until they take a look. He assured me that they would only replace the parts that needed to be replaced and wouldn’t charge me for unneeded repairs.

So, I told him I would call him back to let him know how I wanted to proceed. In the meantime, my wife ran a better business bureau inquiry and found that they had over 20 serious complaints and had an “F” rating. Additionally, a friend who overheard that I had my truck at Tanner was very adamant that they scammed a relative of his for several thousand dollars.

I decided to go pick up my truck and get other opinions. When I picked up my truck the technician told me again that it was definitely internal and mentioned that they had eliminated the common problems sensors and solenoids. He emphasized that they were the best around and had the most experience.

The next morning I thought I would run a quick Google search for the symptoms I was experiencing and within seconds found several hits and youtube videos with a simple solution to my problem. They all said it was the governor pressure solenoid and pressure sensor. It was all over the internet that this is a very common problem on the 48re transmission. Even though the technician at Tanner told me specifically they had eliminated this as the cause I decided to take the gamble and picked up the two parts. Between the two it was about $100. It took me about 45 minutes to replace these parts and when I was done my truck shifted like a champ once again. PROBLEM SOLVED!

So, my conclusion is that Tanner Transmission either tried to scam me OR they are an incredibly incompetent transmission repair shop. If I can find out in a few minutes that this particular transmission has a very common problem with a pressure solenoid which causes exactly the problems I was experiencing, one would think that a business that specialized in the field would have this figured out. If they were just honest with me I would have paid a few hundred dollars for them to fix it. Instead, I will never recommend anyone seek their business.

Dont just listen to me... google them. it saved me thousands!



Shame on you Tanner Transmission!

went there three weeks ago with a leaky transmission. after paying to have the pan gasket seal replaced two different times and a power flush, still had a leak that took over a month to get the part. Every time I called he would talk down to me and when I finall picked up my truck had a rank smell of cigarette smoke.

While heading up to Park City to get a couple of runs in my 1999 Toyota 4 Runner started to make a real bad shuttering sound as I pulled out from a stop. I knew that something was going wrong with the clutch and it had been five years since I had last had it replaced at Tanner in Sunset. So I’m back to Tanner once again. My Toyota had put about 55K and almost 5 years on the clutch since replaced by Tanner before, so I figured they did a good job. That seems about fair. The reason for the good review is that they only took one day. Guess nobody wanted to have his or her clutch or transmission fixed after Christmas. Plus my old clutch lasted almost 5 years, and to be 100% honest Bob the manager and I have know each other a long time, he’s a good guy. My Toyota is the real story here it is the best truck “vehicle” I have ever owned besides brakes, oil changes regularly maintained and the occasional clutch repair wow what a great little truck. Hank, Sunset