Heights animal hospital

My experience with this hospital was simply appalling. The entire place smelled of urine and fecal matter. A few weeks ago my dog bit my sister in the face and my wife on the hand. We unfortunately had to euthanize him. I paid to have a paw print after his passing. When I arrived to pick up everything, I was given his ashes but no paw print. They also lost his collar and tags. Judith Wolff, the owner. said, “He must have been cremated with the collar and tags on.” She then became very defensive and claimed I didn't circle the paw print option. I revealed the form which I signed at an earlier date. She then changed her story and said “I didn’t feel that the paw print was warranted or necessary in this situation because he bit two people.” She then literally screamed at my mother and me saying, “YOU’RE JUST MAD BECAUSE YOUR DOG BIT TWO PEOPLE AND YOU EUTHANIZED HIM.” Because she made a personal decision, she has taken away a memory of him that I can NEVER get back.” AVOID THIS PLACE!