Copley Mini Storage

I seen the review that complained about rent increase I know as a customer for ten years they always sent a letter way in advance to all the customers about the rent increase I received mine and it was in the range of all the other storage facilities in the area actually still a little cheaper still. If your not happy with rent increase you can always move out. I love the place it’s well kept and the girl they have there has always been very kind to me. The office is like being at home it’s decorated every season and it has a warm and welcoming atmosphere.

The manager there is extremely rude. I called when I noticed my credit card processed for an unauthorized amount. She immediately became rude and I advised her to tone it down no need for the attitude. I merely called to state I did not receive notice on any rate increase and they did not have the authority to charge my card for anything other then what I signed for. I advised her to have owner call me and she hung up. I have a signed form on file for what they are allowed to do and they are in violation of this. I asked her what the $7.47 rate increase was for, because it was certainly not for any updates to the facility. I want an answer as to how they think they are able to do this. Period!