Moon Veterinary Hospital

I am shocked to read bad reviews of Moon Vet. I have found their staff to be knowledgeable and caring. They have taken care of my two cats (kept one alive now for almost 18 years, although he was skin and bones last year) and have always responded to phone calls and concerns about my cats or my daughter's dogs, or our new puppy. I'm not always happy with the wait time, which can sometimes be upwards of 1/2 hour, and I do find them expensive. But I have never had an issue with rudeness or lack of concern or help.

The customer service at this place was disgraceful. When I moved to the area, this clinic came highly recommended from others so I took both of my pets there, and also took my new kitten there. Reception staff was rude and unhelpful. The only bright spot I have to say were the vet techs, very caring and helpful individuals. Some of the doctors were OK, however when I took my 2 year old dog in for an injured paw, they told me that they wanted to put her under and clean her teeth to the tune of $700 even though at her checkup 2 months prior the same doctor had said that her dental health was "perfect." When I declined I was told that not having her teeth cleaned was cruel to her and that I had "no business" owning animals.



The worst part about my whole ordeal with this place was getting records transferred to my new vet's office. I had a difficult time getting time off work to take my kitten in for his booster shots, so my boyfriend at the time took him for me. It was the first and only time he ever took any of my animals there. At no point was it brought to my attention that any changes were made to their records, during future visits I was only asked to verify address and phone information. Imagine my surprise when I finally decided to change veterinary offices and I was told that my pets' records could not be released because *I* was not their owner! In the ONE visit for booster shots that someone else took ONE of my animals in, the reception staff put HIS name on the account as owner of all 3 animals. The worst part of this ordeal was that these records were needed urgently to treat a health issue for one of my cats. It took another EIGHT MONTHS and the threat of legal action to get anything handled.



Steer clear of this place at all costs, even in an emergency - go to MetVet or PVSEC. I regret ever bringing my pets here.

I have always had excellent care for our reptiles here, thank you so much!

Find a clinic where you can feel confident they care. This isn't the place.

They have been wonderful with all for of my critters (3 cats & puppy). I have been able to call them for emergencies in which they find room for me as soon as possible. The staff is caring and willing to answer the hundreds of questions I have! They follow up with me quickly as needed. They also can run basic fecal tests right away, which is so helpful concerning possible worm problems! I'd never go anywhere else.