Boost Mobile Authorized Retailer

The CSR are the worst ever!! Knowledge on the software is horrible!! They had a rep that is no longer with them that sold me a damaged phone (that I'm still stuck with may I add) The other lady "Lacy" is extremely dumb to the touch screen world!! She has yet even attempted to try to satisfy my business with them! The last time I came there she insulted my intelligence towards the phone! Then I stated "again" that it's the charge port! Then she was like "oh yeah" and then in a smart a*s way"whatisyourcomplainttoday" AsItriedtoexplainittohershestartedgettingveryrudeandunpleasantandwastellingtogetoverthefactthattheemployeeisn'twiththemanymoreandmoveon!WhichIstatedthateventhoughCrystalisnolongeremployedbythemI'mstillwiththeproblemthat"BOOSTMOBILE"gaveme!Shethencontinuedtotellmethatthereisnothingshecanorwilldo!AlsoIhavestartedmyFamilySharePlanthatshesetupfor2linesthenthefollowingmonth4lines.Ishouldonlybepaying$70amonthbutshe'sgotitsetupforthe 4linesat@120amth.itsalittlesteep120for2lines...