More Info
- Extra Phones
Fax: (714) 557-8006
- Location
- South Coast Plaza
- Neighborhoods
- South Coast Metro, Costa Mesa
- Other Link
- Categories
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Reviews
11/03/2014
1-star is way too generous for this store. I returned a vacuum cleaner that had a missing bottom cover; they kept me waiting for 40 minutes in the appliance section until they finally processed the return. The item was paid by a gift card and credit card combined. They said they can put the entire return amount on my credit card. I also got a return receipt. Now, 25 days passed and I had two trips back to that store, and I still haven't got anything back on my credit card. On my last trip to this store, the store manager kept me waiting for 30 minutes (because apparently he had a meeting at 7pm!). I was waiting there like a fool and and then He still refused to see me after that time, sending messages through his unprofessional sales associate. Now, my option is to dispute my credit charge as I spoke to my bank, however, my gift card credit is basically gone. This store should be closed for such a low standard of customer service. I would still consider taking legal actions against them.
Details
Phone: (714) 557-8095
Address: 3333 Bristol St, Costa Mesa, CA 92626
Website: http://searsoptical.com
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