National Car Rental

Such great friendly service. It was a pleasure renting with National in Des Moines! Look forward to more great experiences in the future.

Thanks!

I am a huge National fan and think they usually do an amazing job. Getting your care with Emerald Club is a snap and you always have a great selection. The one thing to know about Des Moines, however, is it is one of those small locations without an Emerald Club row so you can't just pick up your car. Therefore, getting in very late at night (after midnight because there had been storms) I was very disappointed with having to wait in a long line to get a car, even though I was Emerald Club. Then, they asked me to pick from a couple of cars. They gave me a Ford Explorer (pretty standard for Emerald Club), however, upon returning my car, the gentleman providing my receipt was surprised and pointed out they charged me an extra $40 per day for the upgrade (total $80 which almost doubled my cost), which even he thought was odd!! I was very disappointed that this was not something told to me upfront and unfortunately did not have time to discuss it with them as I was on my way to my flight. I will choose the cheaper car rental place instead next time time I'm going to Des Moines.

The folks at the service desk are wonderful. They always have a friendly face even when the lines are long.
The cars are in great condition. However, they don't have an emerald aisle or executive aisle at this location so you don't ge tthe automatic upgrade. Best car rental place in Des Moines!

I am bit unhappy because the tank was 1/2 full and they didnt mark it in the paper, so I had to return with full tank. It was disappointing and I hope they make up for this loss.

No emerald aisle to pick cars from. Car selection was adequate. Pat at the service counter was excellent - she was very helpful and offered many car choices. Nice work everyone.

No emerald aisle to pick cars from. The selection was smaller cars than other National Locations. However, the service at the counter was exceptional the agent was so helpful and willing to offer each car available and even offered to walk outside to look at cars with me. Midwest hospitality at its best. Awesome Job.

Wonderful job. I was in a bad mood from a bad airline experience. They made me laugh and took real good care of me. Love them.

The Rental Car Rep when I first arrived was very friendly and had my best interest in mine. The car was not quite ready, the agent apologized. On return the agent was very nice and pleasant.

I have had mixed expereinces at DSM. Generally, they are good and it seems that I as travel there more frequently, the level of service I receive has improved. As an Executive Elite Emerald Ailse member I am accustomed to complimentary upgrades through the ailse. At DSM they sometimes provide the upgrade and sometimes not. It seems this is dependent on how the agent is feeling on a particular day, although I have noticed a trend of improvement over the past several months. Overall the vehicles have been OK, they are generally clean and in good condition when I rent, and I can usually get a car I like for my trip.

When I arrived at the counter, the keys and contract were ready and I was in the car in less than 5 minutes. Return was extremely easy too. Very courteous employees. Will definitely use National again if I am coming to Des Moines.