Southern Eye Group of Alabama

I made appointment for glasses and contacts for my son, after we arrived I was told that the eye doctor is not there on Thursdays. I made a point to let them know we needed contacts and glasses. Not returning there!!!

I have no complaint against the docs here, however the front office staff are the most enept and rude group I have ever encountered in any business. The lack of respect and just plain rudeness I encounter AND observe with all customers has occurred during every visit for the past 2 years, not just a one time deal. I feel I am bothering them when I arrive for my scheduled appointments and then again when I check out. When I have asked for explanation of a bill amount they become very annoyed and short, as if I wouldn't understand and how dare I ask. My insurance claims have been filed incorrectly on every visit, and no attempt has been made to re-file or correct, even though I was assured it was being handled. Procedures and appointments have been incorrectly scheduled more times than they have been accurate. I have made phone calls only to be put on hold for an eternity, then someone picks up the phone to ask who I am holding for, and we start all over again. All with no apologies or even seeming to care at. This office needs a serious lesson in customer service. As with ALL businesses, consumers have a decision in who they chose for eye care and having a choice, I have made my last visit to Bay Eyes in Foley.