Allstate Insurance: Janet Peters

I've been an allstate customer for many years and insured all of my vehicles and properties through them (usually at the very minimum a home owners policy, a landlord policy, 3 vehicles, and 6 to 10 motorcycles depending on what's going on with my collection--yes, I'm aware that I have a problem). A year and a half ago, one of my bikes was stolen. Allstate paid the claim, but they continued to charge me the premiums for the bike, as if I still owned it. I should have paid closer attention to my bill and done a vin inspection on each of my bikes every time I paid my bill. Unfortunately, I assumed I could trust my agent (Janet Peters) and just paid. I pay my premiums as a lump sum once or twice a year so she was able to fraudulently collect almost 900 dollars from me before I realized what was happening. I would have been willing to believe that this was merely incompetence on her end, but since I brought it to her attention over 6 months ago, I have not received a refund, credit, or even a call back from her. Actually, the only time you will ever speak to her directly is if you are buying or adding new policies. I do get pre-recorded calls from her advising me to buy new policies, so if you like getting robo- calls in the middle of the business day from companies you already do business with, you might enjoy her unique take on customer service. If you have a problem or need actual service, you will speak to one of her assistants. They seem nice enough, but they aren't actually empowered to do anything other than pass your information along to Janet. Wait, I take that back. They CAN take your credit card number.



Allstate is probably just as good as any other insurance company out there. I'd just advise you to go through a different agent (believe me, there are plenty). Lawsuits are public record and I'll update this review as mine progresses. So again: Allstate is not necessarily a bad company. The problem here is with the one specific owner of this branch.