State Farm Insurance

Staff seems incompetent. Tried to change the bank account used to pay my bill not once, not twice but three times resulting in six overdraft fees over the course of three months due to them withdrawing from incorrect account. The office did refund "their" return fee eventually however there were five others they caused but did not honor those. Quoted prices are ambiguous at best. You see they have this discount scheme that massively offsets what the real "rate" is. Been with State Farm for over 20 years, lost our home due to Foreclosure due to the economy. They raised my rates by over 10% just for not being a homeowner anymore. They commit to a given rate then some months later call you out of the blue saying some underwriter somewhere determined the stated Discount is really a different rate than what they have you paying (implying your screwing them) and now want even more money for the same coverage. My advice, go somewhere else...

We wanted to let you know how AWESOME it was to work with your team and

the claims department last year. The Claims Agent who came to our

home was incredibly helpful and provided a great deal of advice and

insight. We were afraid that the process of having our home appraised

for repair was going to be a disaster but as always, your company

provided stellar service. We received prompt responses, quick payment

and tons of follow up for your team! It's been almost a year and we're

still telling friends how great the process was and how much we

appreciate doing business with you. Thank you for all that you do.

Please pass on my appreciation to your claims team.

Used to think all insurance offices were the same. WOW was I wrong. Todd has a great team that makes me feel part of a family. They are always nice. When I had a claim, Todd sat down with me and discussed all my options. A very professional and warm office. I would highly recommend.

Moved here from the Midwest and had a great experience with Todd and his team. They brought me and explained all my coverages. I was able to save a lot of money on my insurance and best of all, I actually feel ike I understand insurance now. Todd's team is always positive and enthusiastic. Would highly recommend to anyone!