By The Sword Inc

I have had nothing but positive experiences ordering from By The Sword. Once in a while something takes a little while but it's kind of a niche thing and a lot of it is hand made to order so this would be expected.

With any business you will have complaints; however our motto is if we make a mistake, we make it right. I cannot address the complaint concerning the order mentioned in the complaint because there is no such order.

I can only imagine it comes from a competitor that wants to put a hurt on another business in an effort to gain business. I would suggest before buying from any company that you go to the Better Business Bureau and check the company out. You will find we have an A+ plus rating and you don't get that by being a rip off company. You can also go to www.archive.org as it states on our FAQ page to find out how long a company has been on the internet.

I applaud the rip-off report in trying to protect the consumer from bad business practices or just plain fraudulent companies. We have been here since 1995 and have over a million customers to date. If you feel you have a problem with anything, please call. We do answer every phone call and every email from Monday-Friday (9AM to 5PM EST). Try it. It's FREE.

We also try to educate the consumer and you can see that on our FAQ on our website. Do your home work before ordering and do not always believe what you read because you will have competition that will do things just like this.