Daniels Parkway Animal Hospital

Would give this no stars if it was possible.



I brought my Siberian Husky/Wolf hybrid in on 11/16/15 to be groomed and get her annual shots. She hadn't been groomed in some time and her fur was overgrown. She also had a messy backside from going to the bathroom and it hitting the fur. I tried as well as I could to clean and cut the area before I dropped her off.



I told the groomer I wanted her trimmed. She kept saying shave, and I said only her backside can be shaved. I repeatedly told her trim, not shave. I kept touching her back and saying “No shaving here”. She finally said trim so I let my dog go with her. Received a phone call hours later telling me that she was being difficult and could not finish the job. Also stated there would be no charge. When I picked her up, I paid the bill ($180.00) but they did not give me a receipt so I don't know if I was charged. I had to get back to work so I just left with her even though she was shaved. Called the same day before they closed to say I did not ask for her to be shaved. They seemed confused and eventually said they would check with the groomer and I would get a call back. As of this moment, they have not called. That was Monday and it is Friday. My dog had 3 layers of fur and looked like a white and black wolf. Her head, part of her neck, her chest, tail and 3 legs were not shaved. The shaving on her back is uneven. She was shaved so close around her private parts that it looked like she was cut but the groomer had already said that would happen because the blood was coming up to the skin?

For 3 days she did nothing but look sad. She also looked like she was in pain when she walked. She also had loose stools for days afterwards because of the trauma. Last night was the first night she seemed to be herself. Why would I want to shave my dog when winter is coming?



What I want to make sure that this does not happen to any other animal owner or their pet!!! I want is a form made that the customer must sign approving the shaving. Since it was verbal, it is not documented. They need a form that says if you want your animal shaved and where.



It would also helped if they cared enough to call me back! I will never go back and tell everyone who sees my dog who did this to her and not to go there for grooming.

Remarkably kind, compassionate and yet efficient. Dr. Terry Sutton and Dr. Vicki Scott as well as the staff (we dealt with Crystal) and techies are all very caring people. They treated my cats like they were their own.. The folks at their Three Oaks office are also wonderful, caring people.