Mercedes-Benz of Fort Myers

Excellent buying experience. Matt Jacobson was the best. Very helpful and professional, made my out of state buying experience seamless. Highly recommend.

Had my car fixed by the service dept here and was very happy with the way they handled my issues. Thank you for being an honest trustworthy company. Kept me in the loop while parts came in and got the car back to me swiftly.

Personal experience with this dealer:



1. They say one thing and do another



2. They purge my previous review with an overall 2.8 rating (out of 5.0) as if 2.8 wasn't good or fair enough



Prior to making a commitment buying a vehicle from them, I've talked to 3 or 4 of their sales people on the phone, on and off for about 2 weeks. When they lowered the price on the vehicle we liked, we phoned them to confirm the purchase. I got off the phone by Sat. noon. The last question I had with them was: Is there anything else I need to do to secure this vehicle, any other phone calls I need to make?...And the answer is: no, nothing else needs to be done and the dealer will handle from there. Afterwards, I immediately phoned my wife telling her: I think we've secured THAT car, whew!



Yet 2 days later, they told us they've scheduled another customer to test drive the same and exact vehicle and sold the vehicle to that customer instead. Afterwards, they kept telling us there was some kind of "miscommunication". Miscommunications for what? Misunderstandings between 3 or 4 sales people in a roll?



When I posted a 2.8 rating online, they had the audacity to request the prompt removal of my review. What's that for?! Why is a 2.8 rating not good enough for a dishonest dealer to begin with? For those who are more willing to ascribe my personal shopping experience as "too unique", please check out their ratings on yelp.com. If dealers can only accept ratings between 4 and 5, what's the point of having customer reviews on a website that is officially not affiliated with the dealer in the first place? If dealers want to cherry pick glowing reviews/experiences only, they are free to do so at their own websites promoting themselves to be better than the world's best.



I wrote this review fully aware that it may disappear the very next day. Therefore, I've saved a copy and image of the review. I am spending MY time sharing my experience with OTHER potential but unalarmed customers and I am undeterred by their unprofessional and unaccepted selling practice.