More Info
- General Info
- Cavender's has been a trusted cowboy boots and western wear outfitter for 50+ years. Discover why customers love our collection of western clothes, cowboy boots, and more! Our selection is unrivaled - from classic styles to the latest trends, there's something for everyone. Our boots are built to last, ensuring years of enjoyment. Cavender's is committed to providing the best shopping experience. Visit us online or at any of our locations across the country. Thank you for choosing Cavender's!
- Email Business
- Services/Products
- Free in-store boot stretching, Complimentary hat cleaning and shaping..
- Payment method
- discover, master card, visa, cash
- Location
- Fort Smith Marketplace
- Neighborhoods
- Massard, Fort Smith Eastside
- AKA
Cavender's Western Outfitter
- Other Link
- Categories
GalleryView all (2)
Reviews
01/28/2016
when in to the store on 1-26-16 about 700pm
to get a new boot old one worn out, there were 3 associates in the store talking by cash register but no one come help me, so I took my business somewhere else
these people need more training
03/11/2015
This is the way the Fort Smith, Arkansas store treated me yesterday! I have not received a response back from any one on this matter. So I’m assuming that they just quite frankly don’t care. I know they sure have showed me how much they cared by the way they treated me in their store. This is a pretty legitimate complaint that I have experienced in their store and you would think as a company to their standards so they say, that they would at least care more about their customers.
My experience at Cavender's this evening was very poor and very unprofessional. I had asked a young man to assist me in finding a pair of boots and he did not even attempt to assist me. He immediately offered up his manager. When the manager approached us she helped us find the boots that we were looking for which were WK681 priced at 119.99. We found the boots elsewhere for 89.99. She failed to mention that the non-steel toes were going to cost less than the steel toe.
When we called to see if they price checked, the lady on the phone with us told us yes that they did price check, but as soon as I told her what we were wanting a price check on she turned around and said NO that Cavender’s does not price check. When this was brought to the store manager’s attention about what we were told over the phone she offered to sale us the boots at a discount of 104.99. When viewing the boots on Cavenders.com it showed that the original price was 104.99.
She was attempting to sale us the boots at 'discounted price' but in reality was the original price. She failed to mention that there were regulations of your price checking. We spoke to a manager again about the problems and she told us that it was at the 'manager’s discretion'. We did not receive an apology for the poor service; Instead she said 'I'm sorry you feel that way' which is a poor de-escalation technique and did not work. Her job, as a manager, should have been to immediately solve the problem and to apologize. I feel very disrespected by Cavender's and I also feel that your employees and store managers are very unprofessional and poorly trained.
Details
Phone: (479) 452-8444
Address: 7605 Rogers Ave, Fort Smith, AR 72903
Website: website
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