Criswell Chrysler Jeep Dodge Ram

Leon met and exceeded all of my expectations during the buying process of a new Jeep for my wife. As an out-of-town buyer, I was a little apprehensive to purchase a vehicle sight unseen. But, after working with Leon, I knew that purchasing a vehicle with him and Criswell was the right choice. Leon was all you'd want in a sales representative: knowledgeable, responsive, dedicated and low-pressure. On his day off, Leon came into the dealership to make sure my car was reserved, and that it had a full tank of gas for the delivery. And, I'm very grateful to Leon for his effort in making the pick-up of the vehicle an extra-special and memorable moment for my wife. I'd highly recommend working with Leon...he just seemed to always go that extra mile.



--Posted as a service per authority of business, review written by customer.

Mike Long was: helpful, courteous, spoke English, honest and we felt like he was working for US! It was truly the best car buying experience I ever had and I am 73 years old!



--Posted as a service per authority of business, review written by customer.

Michael Song, Hyder Al and Steven (financial) were very dedicated , friendly and very very professional. I will definitively recommend friends and family to this team.I Thanks them for all.



--Posted as a service per authority of business, review written by customer.

Criswell Gaithersburg gave us a very friendly and professional experience. Mike Long and Dan Leithauser answered all of our questions and I will most certainly recommend my family and friends to Criswell .



--Posted as a service per authority of business, review written by customer.

Great customer service and I didn't feel pressured at all. Gave me a very reasonable trade in value and was very informative. Thanks guys! Love the new car!



"Posted as a service per authority of the business, review written by customer."

I was pretty happy with the overall service. I used TrueCar to have the price pre-negotiated, and aside from some computer issues (the Jeep that I wanted wasn't available), it was a pleasure. I got a great Jeep at a decent price and spent a total of 1.5 hours in the dealership.



"Posted as a service per authority of the business, review written by customer."

I shopped for the best deal on my new 2014 Grand cherokee at several different dealers in Md and Va. Leon Travis at Criswell left me with the most positive impression when communicating by email. He was honest and straightforward and he honored the deal we had discussed. No sleazy games or gimmicks. I appreciated his patient and laid back selling style. Even after the sale he has been great about making sure we are completely satisfied with our new jeep. I'll be recommending him to anyone I know looking for a new vehicle.



"Posted as a service per authority of the business, review written by customer."

I've had such a good experience last year that I traded in by Compass for the Cherokee this year. Mike was amazing and worked with me to stay within my budget for exactly want I was looking for. I've worked with other dealers and had that used car salesman promising me things and never coming through for them, Mike went out his way to make sure I got everything I wanted and even extra! I would recommend this dealer to anyone looking for a new Jeep huge selections for everyone.



"Posted as a service per authority of the business, review written by customer."

We visited several Jeep dealerships in the Washington, DC area prior to visiting Criswell Jeep in Gaithersburg, and of all the sales associates we worked with, Leon was by far the most knowledgeable about the vehicle we wanted to purchase (Jeep Wrangler Unlimited). He had a strong knowledge of all the options and trim levels and he walked us through the purchasing process. We left the dealership with a deposit down on a new Jeep and felt confident with our purchase.



"Posted as a service per authority of the business, review written by customer."

Wanted to comment on our recent experience at Criswell where we purchased a new Grand Cherokee. To summarize this was by far the easiest, stress/hassle free car buying experience we have ever had. Bill Flowers was excellent to deal with, very responsive and straight forward. We did not encounter any of the typical negotiation tactics (speaking with 5 different managers, etc) and even the initial price offered was very fair. I had done the research ahead of time so we discussed very openly with Bill some strategies to meet our budget requirements and within a few minutes we were set. The remainder of the process financing, paperwork etc was done very efficiently and without hassle. We would highly-recommend you put Criswell on your list when shopping for a new vehicle.



"Posted as a service per authority of the business, review written by customer."