Horne Moving Systems

A very professional looking midddle aged woman was sent to our home for the estimate and reassured us repeatedly that any or all concerns that may arise would be handled and to trust them and their many years of experience. So we did. HUGE mistake. A majority of our furniture was damaged (about 75%) - some dropped, some mishandled, some not wrapped properly for transport and therefore damaged, dirty or just broken. Dealing with a claim has been a terrible pain and they have found every possible way out of paying for damaged items. Bottom line: find someone else to trust with your belongings because they don’t care, their movers don’t care and the customer service and claims department do not care either.

I was astounded by the rudeness of Kim Howard the general manager of Horne Storage Co. She yelled repeatedly on the phone and refused to give her supervisor's name. Instead of assisting the customer, she continued to raise her voice and cite regulations which clearly did not allow the delivery of my house hold goods. The lack of thought was disappointing. It takes a truly educated mind to understand when certain situations are not covered or are hindered, versus blindly regurgitating memorized sentences. Kim Howard is lacking in the ability.

I am a paying customer, even if it is a military contract. I called with a one week of lead time and was unable to have my request serviced. Instead of easing the process and assisting with a delivery timeline, I was continually yelled at as she explained that it was too complicated to divulge a delivery time. Her loud and extremely high pitched voice continued to screech that I was going to have to just deal with it and find an appropriate day. As I continued to explain my scheduling conflicts, along with my appropriate amount of lead time regarding the issue, she threatened me with punitive action from my commander. As a single working professional, reliant on the generosity of help from friends and family, the inability to narrow down timelines is amusingly disconcerting. The company is unable to operate with any amount of forward thinking or planning with regard to delivery times.

UPS, FedEx, and USPS don't seem to have a problem with the issue.

I like the person below had a run in with Kim. I called ahead of time and my movers showed up and they refused to release my stuff basically saying they were too busy.