Pep Boys Auto Service & Tire

Costumer service from some of the guys at the service area pretty bad. I went there to exchange the power steering fluid in vehicle. I was told they could not just exchange the fluid without running a diagnosis first. I was told if I did not want a diagnosis they would not warrantied the work. I said that was fine, Minutes later guy comes and tells me they wouldn't be able to do the job without testing it first. I told the guy to go ahead and charge me for it. Then he is like well, we won't be able to do it anyway, because your car (car I had taken 2 days ago for same service) had messed up their machine. I felt he was just looking for excuses from the beginning. I don't think he liked the fact I told him which specific service I wanted done in my car. I do all work in my car, but did not feel like doing it or getting my hands dirty. I was very disappointed how this was handled. Came come after buying a kit from a local store to exchange the fluid and my engine oil myself. I would had paid approximately $150 for this service. Oh well. Too bad for this businesses. Because they will lose their clientele little by little. Not going back for service to this location. I would not recommend it.