More Info
- General Info
- Hoffman Flowers proudly serves Grand Prairie and the surrounding areas. We're family owned and operated, and committed to offering only the finest floral arrangements and gifts, backed by service that is friendly and prompt. We always go the extra mile to make your floral gift perfect. Let Hoffman Flowers be your first choice for flowers.
- Email Business
- BBB Rating
- Services/Products
- Fresh Flowers Gift Baskets Greeting Cards Plants
- Brands
- Teleflora
- Payment method
- amex, cash, check, discover, master card, visa
- Neighborhood
- Downtown Grand Prairie
- Other Link
- Categories
Reviews
02/20/2013
My husband, deployed to Afghanistan, contacted our local florist in AR to have flowers delivered to me & our 3 daughters on Valentines Day. (The order was placed 2 weeks early). Hoffman Florist was the wired to florist for one of the deliveries. My daughter did not receive her flowers on Valentines Day- we tried to contact Hoffmans on Friday with no answer. Saturday they attempted the 2 day LATE delivery to her office which was closed. They told her they would redeliver on Monday which they did NOT. STILL no deliver on Tuesday. My daughter had called & let 2 unreturned messages with them. I called today. After 45 mins, on hold multiple times AND disconnected 3 times, I FINALLY got a manager on the phone who said "what do you want me to do?" OMG- Are you kidding me??? I have never dealt with such poor customer service EVER. She did offer to deliver tomorrow- I said No Thanks.....7 days LATE with NO apology is unacceptable to me.
Just know that I waited almost a week before posting this negative review to give them the benefit of doubt that they could rectify the poor service & explain what happened. In the end, the manager was rude & unapologetic. My florist will NEVER wire to them again.
Details
Phone: (972) 264-1914
Address: 309 W Main St, Grand Prairie, TX 75050
Website: https://www.hoffmanflowers.net
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