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- General Info
- At Toyota of Grand Rapids, Toyota dealership in the Grand Rapids, MI area, we treat the needs of each individual customer with utmost concern and deliver our undivided attention. Our dealership has been in the family for more than 25 years, and we enjoy continually providing the community with quality service and reliability. We hope to exceed your expectations every time you visit by staying true to our "Simply Different" motto. We offer a vast selection of new in-demand models at Toyota of Grand Rapids, and our goal is to provide you with the best sales and service experience possible! As part of the Preferred Automotive Collection, we offer a wide variety of new and used cars, in addition to our "Buy With Confidence Guarantee!
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- Toyota
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- check, amex, all major credit cards
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- Other Information
Wheelchair Accessible: Yes
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Reviews
09/07/2015
My family has bought over 20 cars at Toyota of Grand Rapids, it has always been fast easy and consistent. While no one is perfect the service and sales has been above expectations and reliable.
09/04/2015
Good first experience in the service department. Vern Hall was very helpful and made sure I was completely satisfied with the pricing and the service. Very friendly and courteous staff throughout the entire visit.
08/19/2015
Ben DeKruyter was very courteous and customer friendly. I had my Toyota in for a factory recall repair and they were great at fixing the problem. As for other repaires while the quality and work is excellent they are out of line on pricing. You have far too much overhead and your non productive service people all have to be paid as well that drives up the cost of repairs. I was told I needed my radiator replaces as it had leak and was told you could do this for a little over $1000. I declined and went to another certified repair shop and found out the exact same radiator replacement and flush could be done for just under $400 so had them do it for me. There is no way the cost of that repair should have been over $600 higher at Toyota of Grand Rapids. I just cannot afford to subsidize your excess overhead. Many other Toyota owners have expressed the same sentiments. Go back for recall items but elsware for the rest..
08/06/2015
I've been dealing with Toyota of GR for over 15 years now and I've never ever been disappointed or treated any way but perfect. Ben DeKruyter has been my service rep from the very first and takes excellent care of not only me, but our two Toyotas as well.
07/23/2015
I am always amazed how helpful Ben Dekruyter is. He lets us know what needs to be done, and takes care of us if there are any issues. This is why we believe that Toyota is the best auto on the market.
05/14/2014
Bought a van from here in '07, very happy with the process, it was fast and my sales person was very kind and helpful. What i strongly dislike about this company is the Service Center. I was in an accident and brought it in for repairs and it took 5 weeks and they painted the parts they replaced with the wrong color!!!! VERY UNHAPPY. They don't even fix it there they send it away somewhere in Michigan. I also got an oil change from them and it literally took 4 and a half hours... RIDICULOUS!!!!!! If you're looking to buy a car go ahead that i was happy with. Just not the service center.
05/03/2012
My sales associate, Nathan, was amazing. I was interested in the new Prius C, a vehicle that had been on the market for less than 2 weeks. Nathan knew her stuff - she was able to answer all of my questions in a thorough, friendly, and professional manner. We got a fair price, which was honored by the dealer throughout the process. Even after payment and paperwork, the great service continued.
04/03/2012
One word... Awesome! They told me a payment over the phone. Showed up and the payment was exactly as promised and they were able to get the whole things financed without money from me, this is the first time I buy a car and all I had to do was sign my name. I appreciate honest businesses and will bring my Camry in for service in the future.
04/01/2012
Just went in on this past Presidents weekend not even thinking about sales, but just decided to go get a new 2012 Toyota Camry. We dealt with a guy named, Majic, real nice and did everything for us that we needed. Everyone was helpful and of course eager to sell a car but not in a pushy way.
Not sure what else to say, it was a good experience.
Pros: Easily located, good selection, friendly staff
Details
Phone: (616) 574-8100
Address: 2555 28th St SE, Grand Rapids, MI 49512
Website: website
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