Antietam Broadband

Poor customer and no value for the money they charge.

ZERO rating! For over a month, we have asked for help from your company, because our internet service is suffering large speed loss and disconnects during late afternoons and evenings all the way past midnight. The weekends have the same problem but the loss of speed and disconnects begin each morning and lasts until midnight. We have screenprinted the speed tests and pings (with packet loss) and emailed to tech support.

Tech Support did the usual tests and finally released our problem to Pete in Engineering. He sent Steve the lineman who replaced all our cable from the pedestal into the house. Our Arris modem was replaced. He also replicated the problem at the fiber terminal near us and replaced a transmitter. These efforts did not solve the problem in the least and Steve said that now the network people would have to fix it. All of this effort took a solid month of us complaining.

The reason for this complaint is that other than our initial call for help from the tech department who responded quickly, the efforts by Pete and Steve were unknown until Steve finally showed up. It must be your policy, but neither Pete nor Steve gave me any direct way to contact them. My only way of contacting them was to email Angela V. in tech support and ask her to forward my email to Pete and Steve. Now that network has the problem, I find that there is no way for me to know when they will get to it, how to contact them because my problem evolves with larger and larger time periods when I am affected, and the severity of the problem grows. It is now 37 days since we reported the problem and there is no solution. How many more months of paying for 50 mbps and getting sporadic speeds between 5 mbps (if we are lucky) and usually less than 3 mbps each evening as well as drops as low as disconnects do I have to pay for? How will we even know that the Network department is actually working on the problem?

We do not play movies. We do not have a heavy workload on this service. My wife works by getting Amazon orders on the internet and she prints postage from online. How do we rate these awful speeds and disconnects? It is certainly not because we overuse the service. This problem began when you had your DNS problem on Feb 06 and continues to the present. On that same day, we ordered the 50 mbps package. We ordered the 50 mbps service because we thought that our minor slow speeds in the evening would be resolved. Instead, it is massively slower, or we can't get on at all. Also, back in August, we upgraded from 18 to 30 mbps, again due to minor speed issues. So now, how can we have MUCH worse speeds issues (and disconnects) at 50 mbps than we ever did in August at 18 mbps???!!! It seems to me like your network guys are siphoning my internet off to other users, because this situation didn't exist back in August when we only had 18 mbps. This is a SEVERE issue to me and my family, especially my wife when she is unable to get to Amazon to print packing slips and Stamps.com to print shipping labels neither of which require much download/upload! This is beyond ridiculous!

The only reason I'm still with antietam is cause of thier monopoly in my area. The fastest service i can get is 5 down and 1 up. My pings are usually about 200 which is just terrible. I used to have a 50/50 connection in Chicago and used online backups which are now impossible. The connection isnt even that reliable and customer support isnt much help either. BY ALL MEANS, STAY AWAY IF YOU CAN!
You have been warned.

antietam cable has the worst cable internet and to top that off they control the whole county, i wish comcast or verizon would buy them out. oh and not to metion it is way overpriced and it is NOT always on.

keep your dial up , at least it will work when you want it to.

The internet speeds aren't even close to what they advertise. When I called them out on it, they told me that it's in the fine print that it's "up to" the speed that they are advertising. They said they do not promise those speeds. I was receiving not even half the speed I was paying for. I finally found out from one honest tech there that they have too many customers and they can't deliver what they advertise. Thankfully I have moved just recently and no longer an in their monopoly area. I recently had to return their equipment, but inadvertently we had packed those small cable boxes. I told them that I would return them as soon as I found them in the garage. I was told that they were going to continue charging me for service at the address I no longer lived at, until I returned those boxes. I was paying for services for 10 years, and they were going to continue charging for me for service at an address I was no longer at?? I understood charging me for those junky little boxes, but it's not legal to charge for service that has been disconnected. After a 5 minute argument with their rude customer service, they told me that I would just be charged $40 for each of those tiny boxes. Watch it with them. Even though they know it's fully illegal to charge for service that is no longer being provided, they attempted to do so anyways.

All I can report is my personal experience over the past 3 years and the internet has been very reliable and fast with only the 35mb/s plan which is $35 a month, which is cheaper than going through Verizon. I only run one 1 device at a time and generally have no problems with HD streaming, the only issue I have is when watching live wwe ppv's because 10's of millions are watching those live so wwe system is overloaded and goes to low definition video often, but I can replay them perfectly fine later in HD, and I'm streaming it on Wifi, it would be better if I plugged it directly into the modem but I had the modem installed in one room and now I would have to pay a technician to move it. i believe people who complain about the service are idiots expecting way too much out of it.

I wish this wasn't the only cable company in town. If there was compotion. Maybe there give you more channels at a lower rate there robbing the avage American so one company can get richer. I challenge the company to have this cable service in there home and see what there missing. I have given up cable with them couldn't be happier wish i had done it yrs ago... i don't have satlite etheir.

We got the 30 MB/s plan and we get from about 0.25 MB/s to 4 MB/s. When I call to complain they patch me through to tech support who increase my speeds to about 15 MB/s. After a day or two the speeds go back down and I have to call again. I have never ever ever gotten 30 MB/s not even 20 MB/s and maybe once in a blue moon I get 10 MB/s. Then about a month ago we get a overage alert. I was like, "Overage? We don't have a data cap." Then I read the package details for this month and they added a 400 GB data cap for the month without warning and then charged us ridiculous fees for the overage. It really would be funny if it wasn't so aggravating. All me friends complain about comcast and verizon and I'm just sitting here wishing I could switch to a slightly less terrible option.

2 tin cans and a string is faster than their "hi-speed" internet. Glitchy, unreliable, over priced, junk. I'm surprised it worked long enough to write this review. Anyone over there EVER read these reviews? I mean, seriously. Look at your company, take a step back, reorganize and give people what they pay for.

If I could give negative 5 stars I would. This company is the worst. They are constantly saying I don't pay my bills, which I do ever month. My Internet is down every morning. They add random charges every month. Can't seem to ever get a hold of the billing department. The only reason I have them is because they are the only company where I live.