M & D Bird World

I put a deposit on 2 unweaned babies. Over the next several weeks it became apparent that there was a neurological problem with the birds that would be a life long disability. The birds could not feed themselves nor could they perch. M&D refused to refund my deposit even though they could not provide the healthy birds I thought I was purchasing. I was only given store credit. I ended up buying a cage I didn't really need and found out after I purchased it that it was $175 cheaper from other stores.



I understand a non-refundable deposit if the customer backs out, but if the business backs out, they should not hesitate to refund the money.



They have lost a customer in me. There are too many other stores that treat their customers well.