Sourland Cycles

After having a horrible buying experience at a dealer 3 miles from my home (they are in Bound Brook, NJ), I decided to cancel my order for 2 bikes, 1 Giant Hybrid and 1 Liv as well as some accessories and go to Sourland Cycles. Sourland Cycles is 35 miles from my home, worth the trip without question.

Initially I spoke to Laura on the phone, which made me comfortable that this dealer offered much better customer service than my local dealer. We took the trip to Hopewell and met Adam (I hope I got your name right as we were never officially introduced) and Colin, they were very attentive and knowledgeable which meant a lot to us, having had such a horrible experience from the local dealer.

We placed our order on Saturday and I received a call Tuesday evening that the bikes were in and assembled, ready to be picked up (nice touch, the previous dealer didn't call me a week after I placed my order, I called them, they said they would call me back and still haven't.)

Yesterday, Wednesday I went to pick up our bikes, Adam greeted me and mentioned he raised the handlebars, because he remembered we liked to sit up a little more erect while riding, I really appreciated that extra attention. Mike gave us a couple water bottles as a thank you for the purchase, very nice touch and helped me load the bikes into my SUV.

This was such a great buying experience and high level of customer service, that I/we will never go anywhere else for my/our cycling needs.

Thank you all.

Alan

PS Fyi, we did ride them last night and we were very very happy with them.