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ameliaj

03/18/2012

Overall
I ordered my order online at 9...

I ordered my order online at 9:30 and decided to change and upgrade the order at 11:08. At that time I spoke to a very nice call center manager named Esther and she upgraded the order and stated it would be 11:50 It is currently 1:25 and my order has not arrived. I called the local branch manager and he was very rude and nasty. he stated he could only do a $3 discount for almost an hours time after I was promised. I asked if he could do better and he said he would not and hung up on me. I refuse to patronize PH any longer due to this nasty experience with the manager. If he is rude I can only imagine the Customer service reps. Esther from the call center was the only relief I recieved at PH. I am a frequent customer , ordering atleast 1 pizza weekly. It is a shame I will have to go with Dominos because of someone being unprofessional. I have a small business and refuse to allow my employees to represent my business in a negative manner. I will unfortunately post additional reviews about this experience to let others know about this location and it's employees.

claimed iconBusiness Response04/29/2012

Hello. I am the general manager at this location. The manager you spoke with is no longer working at this location. I am sorry you had a bad experience at my store. I did receive an email regarding this incident but there was no return telephone number included so I could not address your issue myself. If you would like to email me your telephone number, I will add a $15 credit to your account to compensate you for the bad experience you had at my store. Please accept my sincerest apologies for this incident and that I could not resolve it sooner. Thank you.

This listing has been claimed by a business representative.

Details

Phone: (281) 497-5959

Address: 12120 Westheimer Rd, Houston, TX 77077

Website: https://locations.pizzahut.com/tx/houston/12120-westheimer-rd

More Info

General Info
Find your nearby Pizza Hut® at 12120 Westheimer Rd in Houston, TX. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.
Email
Payment method
amex, cash, check, company card, debit, diners club, discover, master card, visa
Neighborhoods
Shadowbriar South, Westside, Briarforest
Categories
Other Information

Cuisines: Pizza, Fast Food, Chicken

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