Louis Vuitton

Career woman, with strong family support.Christian, respectful. Enjoy traveling, good food, nice attire; help others.Active Healthy!

This is my favorite LV location! I travel frequently and always try to make it a point and visit other LV/Luxury boutiques while traveling and I never receive the type of service an warmth that I consistently get at the Saks Walt Whitman location.

Each staff member is knowledgeable about new product, the history of the brand, and always goes out of their way to help. You are more then a client, the genuinely care!

The manager is eager to assist and resolve any issue or question I might have.

I highly recommend this Louis Vuitton location- you will not be disappointed!

Let me start by saying I walked into this boutique wearing about $4,000 worth of visible Louis Vuitton. As expected, I was greeted exuberantly and asked if I needed help. I did need help. Just five days prior to my visit at this boutique, I had purchased a Damier Azur Cles at the Americana Manhasset location. The clasp was defective and I wanted it exchanged, so the SA went to get the manager. I was taking pictures of myself in a mirror in the store with some bags and clutches that are on my wish list, and when the SA and manager came out, I was quickly forced to stop. Never once have luxury store boutique workers told me not not take pictures. I have shopped at Hermes, Chanel, Dior, etcetera and am usually ENCOUARAGED to have fun and take photos.



Now, the experience gets WORSE. The manager REFUSED to EXCHANGE my cles for a different one because she "could not see how it was defective." I explained to her I had almost lost it several times because of the broken clasp, and her response was that I should go back to LV at Manhasset and maybe they can help me, AND the rude woman added that I "should have bought it at our store in the first place."



That is when I lost it. I am standing in a Louis Vuitton store, obviously a frequent customer, and you refuse to exchange a five day old product brought to you boxed and bagged and with the original receipt? SHAME ON YOU.



I have been in over twenty Louis Vuitton locations and have never been treated so poorly. Usually the SA's will help you take pictures of a bag on you if you want to see what it looks like, take a photo with you after your purchase, and let you take pictures of whatever you damn well please while shopping. The audacity of these store workers to tell me to go to a different location for a simple exchange when I AM STANDING IN LOUIS VUITTON, and their rudeness in not allowing me to take photos of pieces I was considering buying is unacceptable.



I will NEVER return to this Vuitton location, and you know what Lauren, (that was the rude manager at this horrible LV store) I WILL take my business to the boutique in Manhasset from now on.



Overall, HORRIBLE EXPERIENCE.