More Info
- General Info
- Founded in 1976, Preston Woodworking offers manufacturers and installs commercial and residential casework and countertops. It offers frameless cabinets, kiosks, sales counters and bank teller stations. The company provides installation services for quartz, granite and custom countertop materials, merillat cabinets and butcher blocks, as well as offers lamination and casework services. Preston Woodworking provides maintenance instructions for hard and solid surfaces. It is equipped with machines that provide rotary cutting head services and perform finishing operations on marble and granite bevels and lower and upper grooves. The company s router machines offer diamond coated tooling services. Preston Woodworking serves residential clients and retail outlets.
- BBB Rating
- Extra Phones
Phone: (423) 928-9331
- Payment method
- discover
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- Categories
Reviews
11/16/2016
We originally purchased quartz countertops through Home Depot in Hendersonville, NC who then contracted with Preston Woodworking. We were given a 4 week time frame for completion, but it was a full 10 weeks before the counters were ready to install with no word from Preston or Home Depot about the delay. Unfortunately, the original template was done incorrectly and the stone cut incorrectly. The seams on the upbar and lower counter did not match, nor did either one match the corners on the wall. Nevertheless, the installation crew spent a full day installing it and tried to pass it off as acceptable. We immediately contacted Home Depot who then contacted Preston to fix the problem. It was several days with no contact from Preston. We tried to contact the manager of the stone department, but never did hear from anyone from Preston until they sent the owner of the installation company and someone to re-template. The templater pointed out significant errors in the original template and criticized the installation crew for knowingly installing an improperly cut stone, yet they sent the same company back for the second install. It was another 7 weeks after the original installation before the counters were re-done for a total of 4 months. Not once during the entire 4 months did ANYONE from Preston management contact us, even after multiple emails voicing our complaints with the quality of work and the extended delays. The second round produced a barely acceptable final cutting with a sloppy installation of the sink. We tried to pursue a discount to compensate for the extended delays, poor quality work, and multiple days off from work to deal with correcting the problem, but again we got NO response. Home Depot finally was able to get them to agree to an insulting $300 discount, which amounted to less than 10% of what we paid. Take your business elsewhere. This business uses incompetent crews and there is no customer service to fix their sloppy work.
Details
Phone: (428) 928-9672
Address: 720 Rolling Hills Dr, Johnson City, TN 37604
Website: https://prestonwoodworking.com/f/our-latest-project
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