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        A Family Business with Family Values

        General Info
        A Family Business with Family Values serving the New Orleans general area. We started in 1984 and our business model is quality over quantity. If you are looking for a pool contractor that will be involved in your dream yard process, then we are the company for you! We never take on more than we can chew and have developed realtionships with not only our clients but with our employees.
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        Services/Products
        We are a ONE stop shop for anything to DO with Gunite swimming pools. From building a NEW pool to completely renovating an older pool to look brand NEW.
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        Categories
        Swimming Pool Repair & Service, Deck Builders, Swimming Pool Dealers

        Reviews

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        Nicole R.

        05/10/2014

        Overall

        I would not use them again. They are very quick to show you how great the pools look the day they are completed. A true test would be to show a client two years after the pool is complete. I know we didn't spend $10,000 or $20,000 for a complete overhaul on our pool, but $5,000+ still should get us through two years. We spent extra money for the blue tint and it's our biggest regret. It is fading irregularly, creating spots and "burn" marks on the steps. Within the year warranty, Kevin did come out and "fix" our top step. Three weeks later, our pool guests had blue dye all over them and the step didn't look any better. Our polaris broke within the year warranty. Since Polaris only sells to distributors or dealers, I had to go through Kevin. He didn't answer or return any of our calls. I feel that once he got paid, he checked out.



        In addition to our pool's deteriorating quality, a friend of ours (whom recommended them) had the same difficulty with discoloration and dealing with him. We had higher expectations from a Brother Martin Alum.

        claimed iconBusiness Response03/07/2017

        Addressing the colored plaster issue, most companies have gotten away from colored plasters and have gotten into more expensive aggregate additives due to mottling. We now only deal with organic colors for this reason. As far as the Polaris, I don't remember receiving a phone call. If I did, I truly forgot to call you back. I truly don't remember you calling for this and if you did I sincerely apologize. Lastly, please research mottling in colored plaster. It has been an industry issue that we have faced and that with research and development hopefully there will be a solution. But with the direct sunlight and pool chemicals working on a swimming pool it's a tough issue that I don't know will ever be solved. The real solution, if mottling bothers a client is to go with white plaster. Again, sorry for the miscommunication!

        This listing has been claimed by a business representative.
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        steven789

        11/02/2010

        Overall
        Workmanship!!!

        These guys are not fly by nighters, they were referred by a few of my friends. These guys get dirty and are actually out there working. I would not use anybody else and craftmanship today is undervalued by most. I wasn't falling for most other contractors marketing cookie cutter design and price. These guys are honest and you get what you pay for. I researched a lot about different companies and come to find out some companies have been in business for 20+ years but under 3-6 names that are all close together. Crystal Pools are the same company as they were for a friend of mine that had a pool built by them in '85. This was one of the best decisions I have ever made and this process went very smoothly!!! Thanks, guys!!!!

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        Kevin K.

        07/06/2007

        Overall
        Pool

        I built a new home and had lots of problems with the home contractor and subs. My pool went SMOOTHLY and was built in 4 weeks. It was built with great equipment and EXCELLENT supervision. They told me they only build around 20 pools a year and was worth the extra money to have somebody there to supervise. They even did their own plumbing and gave me their cell phone and home phone number. Talk about great service. A++++

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        Details

        Phone: (504) 469-7811

        Address: 633 Carmenere Dr, Kenner, LA 70065

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