Great Floors

Great Floors Kent is dedicated to making sure the customer is satisfied. My wife and I got a new home and had Great Floors scheduled for a Tuesday to have my upstairs redone within a week of moving in. Tuesday came, and there were scheduling issues, and the installer did not arrive until 7 pm and left around 10:30 pm. He could not do it all that night, and I have a five-year-old at home, so I was frustrated. A new installer came the following day and did finish the work. Within a day, the stairs carpet started coming up at the edges do they sent someone out to fix it right away. They showed me the issue was the tac strip underneath and how they would fix the problem with staples. After that was complete, I was still very frustrated. Now the carpeting had kept my family up one night, took a second day, and did not hold on to the stairs, so they wanted to make it right. I had a small dining room 10X10 that I wanted new flooring instead of money back. They were able to get free laminate and installation. Although I had two frustrating days, the finished work both upstairs and in the dining room made me a pleased customer. Knowing their dedication to make it right with the customer will keep me returning when I redo my downstairs.