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Peace of Mind For Your Moving Experience.
- General Info
- Welcome to Western Van & Storage, an Interstate Agent for Allied Van Lines. Since 1949, Western Van & Storage has been providing quality moving services in the Pacific Northwest. Whether you are moving a few pieces to an apartment or a full house of furniture, Western Van and Storage is enthusiastic to show you the pride that goes into every local move. Western Van and Storage Relocation Consultants have been trained to ensure that your move is completed according to your specific needs. Our sales staff includes Certified Relocation Professionals through the Employee Relocation Council as well as Certified Moving Consultants through the American Moving and Storage Association. Both of these professional organizations require extensive training, testing, and continuing education in order to maintain the high standards associated with the accreditation's earned by these professionals at Western Van and Storage. Western Van & Storage is owned and operated by the DiJulio brothers. Western Van and Storage: Allied's #1 agent in the United States. Chicago August 28, 2007 Allied Van Lines has announced Western Van and Storage of Kent, Washington as its 2006 Agent of the Year. The company was recognized with Allied's highest honor as a result of their commitment to quality, sales, customer service and hauling. We are pleased to honor Western Van and Storage for their commitment.
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- BBB Rating
- Extra Phones
Toll Free: (877) 595-5523
Phone: (425) 251-3400
- Payment method
- check, amex, discover, visa, diners club
- Accreditation
2006 Agent Of The Year
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Reviews
09/09/2009
The one thing positive about our whole moving experience was the movers arrived on time. My first red flag with choosing Western Vanlines was when the driver arrived and his two helpers were a 12 and 15 year old boy. (Nephew and Son.)
During the move my husband and I had to supervise the care of our furniture because the driver was on his cell phone handling his personal calls.
Our furniture was packed into a smaller truck were the driver mentioned he would haul to the warehouse so he can transfer the furniture to a larger truck.
We exchanged phone numbers with the driver as he promised he would take care of our stuff and he would see us in Tampa on the 18th of the month.
When my husband and I arrived in Tampa we called the driver for an update. The driver said, "I don't have your furniture, did anyone not call you?" We were shocked at the lack of his concern and the lack of customer service of
Western Vanlines for not informing us of any changes.
So when we finally received our furniture from an unknown driver and once the furniture was placed in our home it was obvious there was no concern in the handling of our furniture. We were appalled to see our white leather sofa was destroyed. Our bedroom furniture pieces were broken and scuff marks everywhere.
I immediately contacted Matt (the manager) and to our surprise he had no concern or empathy toward us or the condition of our belongings. His response was, "The original driver is a 'Master Mover" since you did not purchase the insurance coverage there is nothing I can do. I informed Matt we have used cross country movers in the past and did not purchase insurance and never had a problem. Matt then said, "You can file a damage claim".
We filed the damaged claim and they arranged for their furniture specialist to come view our belongings.
He arrived and the first few minutes after viewing our leather sofa he indicated he knows nothing about leather but will write his report and submit it back to the claims department.
A couple of days later we were informed a $100 Check will be in the mail in 5-10 days.
My advice if you are reading this, remember there are other moving companies where you can choose from before you choose Western Vanlines.
08/20/2009
Western Van & Storage provided us with professional agents, safe storage, and great customer service. I would recommend them to anyone reading this. Great Job and Thank You!!!!
Details
Phone: (425) 484-0919
Address: 8521 S 190th St, Kent, WA 98031
Website: http://www.westernvan.com
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