More Info
- General Info
- For nearly 40 years, Valvoline Instant Oil Change? is the Quick, Easy, Trusted name in preventive vehicle maintenance for all types of vehicles. From 15-minute, stay-in-your-car oil changes to a wide range of maintenance solutions, we take the worry out of vehicle care in Laguna Hills.
- Services/Products
- Oil Change.
- Payment method
- amex, cash, check, debit, discover, master card, visa, company card
- Neighborhood
- South Laguna Hills
- AKA
EZ Lube
- Other Links
http://store.vioc.com/ca/laguna-hills/26921-moulton-pkwy-92656-GN0045
https://store.vioc.com/ca/lagunahills/oil-change-gn0045.html
- Categories
- Other Information
Services: Oil Change
GalleryView all (3)
Reviews
01/02/2012
My car was serviced on the said branch. And when I get my car the oil was leaking through the drain plug. And when I check the plug, it was loose. At first I thought they forgot to tighten the plug but when I tried to tighten it I've noticed that the threads are stripped so that explains the plug just keep on turning and it won't get tighten. So I complained and called the branch. They went to my house 4/9/11 to check the car why it was leaking oil. So they found out that the oil pan threads were stripped. So your employee told me that I need to get my car towed to the auto shop (mission auto shop) so they could re-thread the oilpan. so I did get it towed last Monday 4/11/11. Then I received a phone call from the manager saying that mission auto doesn't do re-threading. They told me to get the car towed to orange to get it re-threaded since they do it there. Then 5 days had gone by I never heard from them (ezlube manager). Then I receive a call from mission auto stating that they were getting a hold of me for the past 2 days asking what needs to be done to my car. Apparently the EZ Lube manager never call mission auto so they will know what to do with my car. So I called ezlube complaining why my car isn't done yet. I am so frustrated for what's happening. It's just a simple stripped thread and its taking more done a week to get it fixed. I even ask the manager why wouldn't you just replace the oil pan and be done with it. And he said it's not their responsibility to pay for the bill. And I said you guys stripped the threads and I get to pay for the repair. I'm so DISAPPOINTED, FRUSTRATED and UPSET. I've been a loyal customer with you guys for how many years now and a simple problem can't be fixed right away. I really need my car and it's so inconvenient for me burrowing car from friends and family. Because of this I will NEVER go back to your shop again. I will report you guys to better business bureau and will start a blog how you guys do business. I am not happy with your customer satisfaction. You guys are zero (0) when it comes to customer satisfaction. I am so disappointed. When you guys recommend services need to be done to my car I say yes and spend money. But with this minor problem you guys don't care if you lose your customers the way you solve problems. I will never go back to you Guys again.
Details
Phone: (949) 751-3460
Address: 26921 Moulton Pkwy, Laguna Hills, CA 92656
Website: http://store.vioc.com/ca/laguna-hills/26921-moulton-pkwy-92656-GN0045
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