A.B. May

In process selling home and as you know it AC goes out. Had a sellers warranty with AB May with contract so trying to do right thing called them to service unit. Come to find out Coil was leaking, very expensive repair. Knowing this, mentioned to service tech that we may not fix since buyer had full warranty coverage and we only had up to $500. Was told it was now pre existing condition and he made a note on our house not to cover it in future. So we moved forward with fixing. Went ahead and got other quoters that seemed in line but AB was still higher by a few hundred. Come to find out this price "included" warranty discount. Basically AB marked up their costs to cover this program. Service Mgr Jason Smith was absolutely no help in resolving issue, said I should have read fine print closer and admitted that AB was not price comparable to other companies. He offered no solutions, not to mention it took him several days to even return phone call after I called him 3x. This company which is tied into many local home warranties will knowingly screw you cause they know they can. My situation would have saved me several hundred if I had not used warranty program with AB May and gone with other well known company in area. Either way once tech showed up I was locked into using them. I am very well versed in home repair as I have been in the business a long time, so if they will do this to me, I hate to think what they are doing to others. Before you call them, especially with these home warranty programs, get other quotes first but expect to pay a 50% markup to use them.

I called to get a new water heater after noticing a leak. During installation, was told that I would be "rolling the dice" if I didnt' add some water pressure gadget too. So now I've paid $1000. I told the guy after just suffering a loss of a family member, I really didn't couldn't afford something I didn't need. Afterwards, the waterflow from my shower is a dribble. When the guy came out a week later to finish the job, I told him about it. He asked if I read what I signed about them not being responsible. He said he could look at it for a charge, but told me that my shower head was probably dirty.

AB May was very helpful when our air went out. With 100 degree temps, they worked quickly to resolve the issue even though we are fighting our home warranty company. AB May came out on a Sunday (Father's day) to diagnose our problem. They showed us options. Listened to our concerns and were never pushy. We made our decision on a Friday and the unit was installed Wednesday on time as scheduled. The service techs were quick and efficient. They also took time to explain routine care and maintenance. I will gladly call AB May when we replace our furnace and water heater.

AB May charged me $650 to replace the blower motor for the furnace. The motor costs around $100. So I paid $550 for their 1 hour labor

AB May has really earned my one star. My frustration with them has been compounding for a few months now. We purchased their home warranty when we bought our home in October and have called them for several issues. The first issue was with our stove that took them multiple visits, payments and 10 weeks to finally figure it out. They ordered the wrong part 4 times and finally concluded that the pilot light was not turned up high enough. We then had them come out on other occasions (to fix an issue on something that IS covered under my home warranty), charge me for the visit, to only tell me that I needed to call another company to fix the issue. AB May is an awful company and needs to get their act together.

I would give ABMay the highest rating possible. A year ago, we needed to update the entire heating and cooling systems of our zoned, 90-year-old home. We got 4 estimates. Theirs was the best value for the money: they offered a better grade system for the money other companies charged for lower grade equipment. They were the only company that actually measured the air flow in our ductwork and showed us the exact calculations of what was needed. While 3 other companies told us we needed larger heating and cooling units, ABM said no, we didn't. They said our 1st-floor heating unit was actually too big for the square footage of the home and that the A/C system on the 2nd floor was adequate. They showed us exactly where air leaks were occurring and gave us 4 possible ways to go. They located rust which had created leaks in the upstairs A/C - which explained why that unit ran 24 hours a day in the summer. This was in comparison to another company whose rep just opened the attic door, stuck his head up there, and said we needed a much bigger unit plus a heat pump! (This rep was from a big KC firm.)



When our units arrived, ABMay had actually upgraded one heating unit at no charge because they had been unable to get the one we had ordered - all to get the job done on the time schedule we had requested. The work we had done, including resizing some duct work, was done at a lower price than the estimates of two other companies. The job took 2 1/2 days (to replace 2 heaters & 2 air conditioners, resize duct work, add vents in some upstairs rooms - at our request - and resize several returns). The two techs worked from 8:00 a.m. until 5:00 p.m., taking a 30-minute lunch break while they ate lunch in their work van.



I cannot say enough good things about this company. No, they weren't the cheapest, but they delivered the best package for the money, and our heating and cooling bills have decreased by about 30% with the new systems. I should also say that my husband, who grew up in a family that did construction, is not at all easy to please - and he constantly recommends this company to others. I can't speak for others, but our experience was the best we've ever had with a heating & cooling company.

AB May offers to pay $500 in repairs to homes that are listed for sale. This is false advertisement. They marked the repairs up so that it looks like they are giving you $500, when in reality you are paying what you would pay any company to do the repair. I resorted to a negative post because I have tried to call management to discuss this and can't get a return phone call. The service man was professional and very polite. This $500 dollar rip off is implemented by management..

Nate was very friendly and informative.

I tell them they are fair, timely, dependable and honest. All work done timely and professionally. Service warranties are great. Service workers are great. I have never had a problem with ABMay.

I have been a customer of ABMay for 30 years. During that time they have installed 2 furnaces, 1 hot water heater, 2 air conditioners and 1 heat pump. I have had nothing but positive experiences on each transaction. The prices have not been the lowest. but I received quality products and fast, friendly and professional service. The Technicians have always been friendly, neat and knowledgeable. I had a problem with the heat pump, but it was taken care of immediately. I won't hesitate to recommend this company to my friends, or to use them again myself. I am not an employee, nor do I have any friends or relatives who work for ABMay.