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- General Info
- Stay connected with AT&T in West Hollywood. We offer phones, tablets, smartwatches, and connected devices from all of your favorite brands. We also offer wireless data plans in West Hollywood for every need. Enjoy the flexibility of an West Hollywood prepaid phone planwith no annual contract and no credit check. Get unlimited text and data with AT&T UNLIMITED ELITE. Get nationwide AT&T 5G service, which comes with all of our unlimited data plans for no extra cost.
- Extra Phones
Phone: (323) 465-9647
- Payment method
- amex, cash, check, debit, discover, diners club, master card, visa
- Neighborhoods
- Central Hollywood, Central LA, West Hollywood
- AKA
AT&T Company Store
- Other Links
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Reviews
06/20/2019
I have completely lost trust in AT&T. I split off from my father’s plan over 2 years ago (he has been with AT&T since the Cingular days, with 10+ lines for his business.) I went into the corporate store location at 1112 N La Brea Ave in West Hollywood last week to add a line to my account. It was very simple - I was told that my plan would have to be changed from a single line unlimited plan to a multi-line unlimited plan. I was worried about changing the plan, so I asked repeatedly for the rep to confirm that no functionality of my phone would change, and that I would have the same unlimited plan. I was promised that everything would be the same, I would just have the additional line access fee for the new line.
I was traveling for business a few days later and needed to tether to my phone from my laptop to send a few emails. I could not find the hotspot settings in my phone! Assuming this was an error, I called AT&T. I was told that the new plan did not include a hotspot. I couldn’t believe this, as it was reiterated again and again that I was not “downgrading” my plan. I literally couldn’t believe that this was truly the case, so I texted the rep who I worked with and he blatantly lied to me and told me that “we went over the hotspot options” and I agreed to downgrade my plan. This is a typical bait-and-switch tactic and SUPER shady. I absolutely did not expect this from AT&T.
So now my only option is to pay an additional $25/mo plus tax in order to upgrade my plan to the “premium” option, which includes hotspot through my phone. That would bring my total monthly cost to about $150/mo, while I can get 4 lines of unlimited with hotspot access through t-mobile for $120/mo! I’m really not happy about this. I will be returning the new phone and canceling my entire plan. I hate knowing that a company my family has trusted (and paid!) for almost 20 years is so willing to be dishonest and rip me off.
Details
Phone: (855) 868-3917
Address: 1112 N La Brea Ave, Los Angeles, CA 90038
Website: https://www.att.com/stores
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