Audi of Downtown LA

Having taken by car to service departments at other Audi dealerships closer to where I live, I was skeptical of how pleasant my experience might be. But service manager Valentine Rautescu was friendly and accommodating throughout the process, making it clear how important it is to drive the extra mile for better service. I can't recommend the service department of Audi of Downtown LA -- and specifically Valentine -- any more highly!

Thank you Preston Jimenez for your excellent customer service and helping me find my perfect A4! He was very knowledgeable, professional, and exceptionally helpful. He took the time to really help me choose the right car. I definitely recommend anyone to ask for Preston and let him help you! You will walk out with the best deal for your car - you will not regret it!

Stephan Khukoyan helped me get a great 2017 Audi Q7 for great deal. Great person to show you in & out of the vehicle. Will do everything to get you the price that best fits your budget. He went over and out to help me. I was in a new car in 2 hours. Great dealership... won't go anywhere else.

Eddie Perez and his team are always wonderful, friendly and take great care of my cars. I wouldn't go anywhere else. Thanks Eddie, Alan, Nicole, Val, Luche et al

Horrid!!!I would give this Dealership and its employee's negative stars if possible. I emailed on a Monday about a used Odyseey and was contacted by Miranda and told the car was on the lot. Show up and low and behold it's not on the lot it has been sold over the weekend. So we drive all the way downtown for a car that doesn't even exist. So now we are dealing with Josh who starts trying to sell us on another deal, we listen to his offer decide we are not interested at the moment and leave. Later we decide that the offer Josh promised us actually doesn't sound so bad so we call him back, he promises us a price at all in and we call this morning to come see the car. So they say come in a manager also guarantees us the price Josh has quoted. We get there and Josh is not there but now we are dealing with Norma. She also says if thats the number we were quoted yes that is what we get. So we test drive the car, and are pleased but then of course she comes back, now her manager wont honor the price that 3 different people have guaranteed us. He comes over and tries to give us his speech about how it's just too low and he's doing us a favor by offering us this other price. No regard for our time (I am 9 months pregnant and have 2 kids that I need to get watched), they lied twice to get us down there only to then change the original agreement. This is why people hate car dealerships. Do not go here! They will lie to get you in and then switch the deal and hope you are too tired to care.
Also after I posted a negative review on Yelp another manager who wasnt there nor spoke to us tried to claim we asked for a different model than what the deal was for, which is another lie. We came to see and buy the car that 3 people quoted to us at a set price. Even people not involved will lie here!

Brought my A4 for service, the service advisor was Luchie Bennette. Dropping the car was a breeze, in less than 5 mins I was already out to get the rental car. The car was ready when I arrived at the dealership to pick it up. Luchie was professional, courteous.

I always get my A4 serviced here - by far the best service I have received anywhere on any of my cars. Valentine Rautescu is simply incredible. He always remembers my name, and makes sure that a driver is ready to take me to work and back to the dealership at the end of the day. He provides such friendly, personal service it is almost like leaving my car with a friend - yet he is also always professional and I know that my car is getting the very best service. I love that when I pick up my car it is always beautifully washed!

I have contacted most of the Audi dealerships in Southern California in search for an Audi S5. Most of the dealerships over the phone were not very receptive in providing the answers to my questions. Stephen Khukoyan, a salesmen at Audi of LA was the only contact I made by phone who was willing to answer all my questions. He also find the exact car I was looking for at the price I was willing to pay. When I met him in person he was very professional and accommodating. I purchased the Audi S5 from him as my experience was very good. I would recommend contacting Stephen if you are in search of an Audi.

George

Zorik Garibyan was the best Salesman I have worked with to date. He was extremely professional, knowledgeable, and willing to meet me at a price point that worked for us both. I never once felt pressured at any point. Next time I am in the market for an Audi, I will be sure to contact Zorik.

First time leasing a car and everything was explained carefully and patiently. Amazing service from Nabeel Esraw and Steven Massachi. Really appreciate their time and effort!