Mercedes Benz of Orlando

The parts dept give you prices out of reality you go and ck other locations and sometimes is half, also if you talk with the master certified parts advisor he find the part and he says he will order and you call talk to recorder to get your parts and never happen, he never return calls, the person outside the counter do not have experience or give a ridiculous price this is the parts dept. On the service dept I just call regarding the extended warranty for the fuel tank components and try to explain that I need transformation and this lady is talking over me with a argument that you have transport just on a car newer than 4 years old car,I can’t believe she has this attitude any way call Mercedes directly and they resolved the issue I have an appointment and transportation to my house and p/u when finished. Protect your wallet on this dealer. I do not recommend.

I was most recently at MB Orlando (Maitland) to purchase my 4th Mercedes Benz from this dealership. I have always been treated with the utmost courtesy and professionalism. What a pleasure it is to do business here! And, over the years, the service dept. has been incomparable, as well. Thank You!

I'm excited about my 2014 Mercedes C250, and I enjoyed working with Robert Owens at Mercedes-Benz of Orlando. He was in no hurry, and did everything he could to help make my purchase satisfying. He even drove my old car to my house for me! Very happy with his service. The waiting area for repairs is top notch! Free food and drink, free WiFi. You can even bring your car back to get a free car wash as many times as you want!

I set up an online appointment with Joel to test drive a vehicle. When I arrived at the scheduled time, he mysteriously had something else to do. The black salesman James (whom he made reference to a few times) was busy. I guess they try to match ethnicities for all non-white customers. Anywho, he pretty much played rock, paper, scissors with another guy named Brian so they can decide who will have the daunting task of telling the black girl no. The black girl who unknowingly is an engineer with a stable high paying job. (Not that it should matter). Unfortunately I was stuck with Brian. After test driving a vehicle (which is what I came there to do). He insisted on appraising my current vehicle. After several misleading assumptions and a very pompous attitude, he came back with some figures......my credit was never run, no income info or anything taken, no acknowledgement of the internet price I was quoted (although I mentioned it), and a total lack of discernment. Then I was given "I'm sure you're not interested in paying that amount, we're pretty busy today so give us a call later". Then took off from his desk before I could even stand up from my seat. I have never felt so disgusted, degrated and embarrassed in my life. Thank God there are other Mercedes dealerships not too far. I'm still debating how far I am going to take this but absolutely the worst service. Even for car dealership standards.